Who we are and what we do

SurveyMonkey (Nasdaq: SVMK), is a leader in agile software solutions for customer experience, market research, and survey feedback. Our platform empowers more than 20 million active users to analyze and act on feedback from employees, customers, website and app users, and market research respondents. SurveyMonkey's products, enterprise solutions, and integrations enable more than 345,000 organizations to deliver better customer experiences, increase employee retention , and unlock growth and innovation. Ultimately, SurveyMonkey's vision is to raise the bar for human experiences by amplifying individual voices.

More about our Product Data Science Team

Equipped with rich product data ranging from text to image and video, we build cutting edge ML models to solve real customer issues. In the past, we have filed patents about our novel machine learning algorithms to help customers from survey creation to insight extraction, such as bias questions identification models to provide recommendations on rephrasing these questions, sentiment analysis models to reveal the emotions behind what respondents are thinking, and response quality models to suggest removing bad responses. We work closely with Machine Learning engineers to ship models in production seamlessly. Therefore you will see the impact of the models quickly. You will report to Data Science Manager.

What we're looking for

You will play a leading role in deriving key insights from our enormous data, suggest and implement new product features, and make improvements in existing models for better user experience. Your role also involves technical leadership and mentorship of data scientists and machine learning engineers.

You will

  • Transform a business problem to a machine learning problem
  • Develop machine learning algorithms and systems
  • Evaluate offline and online performance
  • Involve in strategy planning

You have

  • Deep knowledge in machine learning algorithms, especially in the domain of natural language processing
  • Strong programming skills, expert knowledge of algorithms, and data structures (Python preferred)
  • Expert knowledge of AWS, Pytorch/Tensorflow, Scikit-learn and Pandas
  • Prior experience in partnering with business teams to identify trends and opportunities.

What we offer our employees

SurveyMonkey is a place where the curious come to grow. By embedding inclusion into our processes, policies, and culture for our 1,000+ employees across North America, Europe, and APAC, we're building a workplace where people of every background can thrive. We've won multiple awards and received recognition for our forward-looking policies, including extended parental and bereavement leave, vendor benefits standards, and Take 4 sabbaticals. SurveyMonkey was recognized by Great Place to Work® and FORTUNE as a top workplace in 2018 and 2019, and we have also won numerous awards as a leader in global survey software, including being named among CNBC's Disruptor 50 and the Forbes Cloud 100.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Accommodations are available for applicants with disabilities. Learn more about our diversity, equity, and inclusion efforts here. 

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