Who we are and what we do

SurveyMonkey (Nasdaq: SVMK), is a leader in agile software solutions for customer experience, market research, and survey feedback. Our platform empowers more than 20 million active users to analyze and act on feedback from employees, customers, website and app users, and market research respondents. SurveyMonkey's products, enterprise solutions, and integrations enable more than 345,000 organizations to deliver better customer experiences, increase employee retention , and unlock growth and innovation. Ultimately, SurveyMonkey's vision is to raise the bar for human experiences by amplifying individual voices.

More about our Responses Platform team

As part of our team, you will help us build and support a high-traffic platform for capturing survey responses. We're looking for a teammate to help us develop a new architecture while maintaining the existing services that are necessary to our primary products.

What we're looking for

We're looking for somebody who has a passion for solving complex and interesting problems. Our services run on AWS, and we're looking for opportunities to employ more native AWS services as we continue to develop our next-generation platform. SurveyMonkey has evolved beyond our original core survey offering to include a host of other products and our platform must grow to encompass all of the products in our portfolio to provide a seamless experience for our customers. This positions reports to a Software Engineering Manager.

You will

  • Architect and maintain services across multiple data regions
  • Develop new features, including creating technical specs, writing readable code, and keeping tabs on post-release metrics
  • Design fault-tolerant systems that can scale
  • Build observable systems that track important metrics and automatically notify
  • Investigate and address issues with performance, scalability, and maintainability
  • Participate in code reviews
  • Mentor engineers on best practices

You have

  • 12+ years of experience with backend web application and API development
  • Experience building scalable and reliable platforms
  • Experience writing efficient SQL queries and designing schemas for relational databases (we use MSSQL and MySQL)
  • Promoted a culture of code reviews, writing tech specs, and working with others
  • Worked in agile environments with frequent deployments
  • Availability to support production services in an on-call rotation
  • A B.S. in Computer Science or a related field, or equivalent relevant years of professional experience

Nice to have

  • Experience with micro-services architecture
  • In-depth, hands-on knowledge of Python and experience working with the relevant tools
  • Experience with continuous integration (frequent deployments)
  • Material contributions to open source projects
  • Linux (Ubuntu) configuration and administration
  • Experience with multi-region data center architecture
  • GraphQL experience

What we offer our employees

SurveyMonkey is a place where the curious come to grow. By embedding inclusion into our processes, policies, and culture for our 1,000+ employees across North America, Europe, and APAC, we’re building a workplace where people of every background can thrive. We’ve won multiple awards and received recognition for our forward-looking policies, including extended parental and bereavement leave, vendor benefits standards, and Take 4 sabbaticals.

SurveyMonkey was recognized by Great Place to Work® and FORTUNE as a top workplace in 2018 and 2019, and the company has also won numerous awards as a leader in global survey software, including being named among CNBC’s Disruptor 50 and the Forbes Cloud 100. 

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Accommodations are available for applicants with disabilities.

Learn more about our diversity, equity, and inclusion efforts here. 

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