Who we are and what we do

SurveyMonkey (Nasdaq: SVMK), is a leader in agile software solutions for customer experience, market research, and survey feedback. Our mission is to power the curious and enable organizations, including 98% of the Fortune 500, to transform feedback into action. Our brand is beloved and well known throughout the world—over 6 billion people have taken a SurveyMonkey survey! Today, more than 17 million active users rely on our platform to measure and understand feedback from employees, customers, website and app users, and the market. And our enterprise-grade products and solutions enable 335,000+ organizations globally to solve daily challenges—from delivering better customer experiences to increasing employee retention.

More about our Product Data Science Team

Equipped with rich product data ranging from text to image and video, we build cutting edge ML models to solve real customer issues. In the past, we have filed patents about our novel machine learning algorithms to help customers from survey creation to insight extraction, such as bias questions identification models to provide recommendations on rephrasing these questions, sentiment analysis models to reveal the emotions behind what respondents are thinking, and response quality models to suggest removing bad responses. 

We work closely with Machine Learning engineers to ship models in production seamlessly. Therefore you will see the impact of the models quickly. You will report to Peng Jiang.

What we're looking for

You will help find essential insights from our enormous data, suggest and implement new product features, and make improvements in existing models for better user experience. You will help achieve extraordinary value for our customers. 

You will

  • Transform a business problem to a machine learning problem
  • Develop machine learning algorithms and systems
  • Evaluate offline and online performance

You have

  • Deep knowledge in machine learning algorithms, especially in the domain of natural language processing
  • Strong programming skills, expert knowledge of algorithms, and data structures (Python preferred)
  • Expert knowledge of AWS, Pytorch/Tensorflow, Scikit-learn and Pandas
  • Strong communication skills to work well with collaborators

What we offer our employees

SurveyMonkey is a place where the curious come to grow. By embedding inclusion into our processes, policies, and culture for our 1,000+ employees across North America, Europe, and APAC, we’re building a workplace where people of every background can thrive. We’ve won multiple awards and received recognition for our forward-looking policies, including extended parental and bereavement leave, vendor benefits standards, and Take 4 sabbaticals.

SurveyMonkey was recognized by Great Place to Work® and FORTUNE as a top workplace in 2018 and 2019, and we have also won numerous awards as a leader in global survey software, including being named among CNBC’s Disruptor 50 and the Forbes Cloud 100. 

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Accommodations are available for applicants with disabilities.

Learn more about our diversity, equity, and inclusion efforts here. 

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