Company:

Surf Air Mobility is building a world where air travel is the most sustainable, affordable, comfortable, quiet, and fastest way to travel any distance. We have brought all of the pieces together in order to accelerate the next great revolution in aviation: electric flight. By unlocking affordable, more sustainable, personalized air transportation for everyone, Surf Air Mobility promises to bring aviation into the modern age.

There are three primary departments that work closely together: Marketplace, Amp Division, and Air Operations. We are looking for talented individuals that are passionate about shaping the future of air mobility and inventing something the world has never seen before.

Position Title:  

  • Sr. IT Helpdesk Engineer

Role Objectives:

Surf Air Mobility represents the sense of adventure, discovery and gateway to new possibilities – where entrepreneurship is a cult and changes the way people experience  the world. We want to turn the world of aviation on its head and believe the only way to do so is by being  bold and new. Nothing is sacred and in fact we want to change everything that slows people down.  Innovation and creativity is what we thrive on. 

As our ideal Sr. IT Helpdesk Engineer, you are an individual that is naturally attracted to the Surf Air brand and you “get it”. You have a strong personality of your own and are committed to offering support to the company and its vision.

Required Skills/Abilities:

  • Strong analytical skills
  • Strong project management skills
  • Strong technical skills
  • Strong time management skills
  • Strong communication skills

Education & Experience:

  • Bachelor’s degree or AA degree and/or equivalent experience and education
  • At least 5-6 years’ experience with helpdesk and IT systems
  • Experience working in the Aviation or Automotive sector a plus

Essential Functions:

  • Onboard new hires, including deploying IT equipment and account/access set up.
  • Manage hardware and software inventory in an asset management system.
  • Support, troubleshoot LAN/WAN and wireless infrastructure to ensure reliable, secure, and efficient day-to-day network operations.
  • Support VoIP phone system and video conferencing systems.
  • Manage help desk tickets from internal and external customers detailing troubleshooting steps and escalating issues to higher tier resources when required.
  • Manage various infrastructure projects from start to completion, such as hardware and system upgrades.
  • Interact with third-party vendors for application support and purchases.
  • Leverage IT tools to automate repetitive tasks, such as software package deployment.
  • Mentor and support IT team members and work closely with Engineering organizations to help support, scale, and secure the company's assets.
  • Work occasional evenings and weekends as required.

Knowledge, Skills, & Abilities: 

  • Excellent Mac and PC administration skills including management tools like JAMF and Manage Engine.
  • Proficient in managing Gsuite and Single Sign On (Okta, Onelogin, etc) integrations.
  • Good knowledge of networking concepts: TCP/IP, DHCP, DNS, VPN, and Ubiquiti experience is a plus.
  • Hands on experience working with Atlassian (Jira, Service Desk, Confluence, etc) and Zendesk.
  • Experience in managing cloud apps like Office365 and Adobe.
  • Working knowledge of Windows Server environment, including technologies like Active Directory, Group Policies and WSUS.
  • Knowledge of AWS concepts (SSO, IAM, EC2) is a plus.
  • Knowledge in troubleshooting and administration tasks on Linux systems is a plus.
  • Technical skills to troubleshoot unknown problems with minimal supervision.
  • Excellent customer service and verbal and written communication skills.
  • Ability to manage and prioritize multiple, simultaneous assignments and tasks throughout the day.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position  may be asked to perform from time to time.

At Surf Air Mobility, we are committed to building a more inclusive ecosystem that integrates women, people of color, and other underrepresented groups into the cleantech sector and aerospace industry. We strongly encourage applications from qualified applicants and members of underrepresented groups. Surf Air Mobility is an Equal Opportunity Employer; employment with Surf Air Mobility is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Apply for this Job

* Required
  
  


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Surf Air Mobility’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.