Global HR Shared Services Assistant

SupplyHouse.com (through an EOR) is looking for a Global HR Shared Services Assistant based in India to join our Human Resources department! In this role, you will support our benefits and compliance functions by responding to employee inquiries about company benefit programs, initiating employee leave conversations, processing paperwork, and maintaining and organizing department files. This individual will be pivotal in ensuring compliance with applicable regulations, supporting international employees, and enhancing our benefits processes through collaboration and continuous improvement. Join us to play a key role in fostering an excellent employee experience within a dynamic team environment!

Role Type: Full-Time, Permanent

Location: Remote (Must be located in India and able to verify right to work within the country)

Schedule: Monday – Friday, 8:00am – 5:00pm U.S. Eastern Time (ET)

Salary: $12,500 - $15,500 USD per year

Responsibilities:

• Respond to employee inquiries regarding company benefit programs and policies in a confidential and timely manner
• Provide support for administrative activities related to our group benefit plans including health, dental, vision, 401k, life insurance, Employee Assistance Program, COBRA, and other benefits as needed
• Support employee leave programs by initiating employee leave discussions and processing leave paperwork
• Assist with maintaining accurate employee leave records and analyze and report on trends
• Support the management of the Employer of Record (EOR) vendor relationship and international employees throughout the employee lifecycle
• Assist with employee visa requests, consulting with candidates and future employees on visa and immigration processing steps
• Collaborate with the Benefit Specialist and Leave Specialist to develop Standard Operating Procedures (SOPs) for benefits and leave policies and programs.
• Ensure compliance with FMLA, ADA, PFL, STD, LTD and other applicable legal, state, and federal regulations
• Apply continuous improvement philosophy to processes to improve administration, reduce costs, and increase efficiencies
• Organize and maintain human resources files, documents and other administrative duties as needed
• Participate in special projects and perform other duties as assigned

Requirements:

• Bachelor’s degree required
• 3+ years of experience in US-based benefits and compliance role
• Exceptional interpersonal skills and ability to maintain a professional demeanor
• High degree of integrity and demonstrated ability to maintain confidentiality
• Strong attention to detail and accuracy in managing sensitive data
• Ability to manage multiple projects simultaneously
• Excellent verbal and written communication skills
• Resourceful self-starter who can work independently and as part of a team
• Proficiency with Microsoft Office Applications including Word, Excel, SharePoint and PowerPoint

What's important to us:  

• Positive Attitude – All SupplyHouse.com employees, regardless of team or location, work together to serve our customers. We pride ourselves on fostering a dynamic culture where we encourage all ideas and listen to our customers to help consistently improve our business. 
• GRIT – Led by our core values of Generosity, Respect, Innovation, Teamwork, and Grit, we’re dedicated to maintaining a supportive work environment that celebrates diversity, embraces inclusivity, and empowers everyone to reach their full potential.   
• Having Fun – No really! We love team building events, guest speakers, skill development workshops, group celebrations, and company sponsored activities.  
• Diversity and Inclusion – We promote a welcoming work environment and encourage individuals of all backgrounds to find community at our ‘House. 

Why work with us: 

• We have awesome benefits – We offer 100% company-paid medical insurance for you and your loved ones, privileged and sick leave, paid holidays, competitive Provident Fund contributions, Employee Assistance Program, and more! 
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives, flex-time policy, and mental health hours! 
• We support growth – We strive to innovate every day. In an exciting and evolving industry, we provide tremendous potential for career growth through our hands-on training, DE&I initiatives, opportunities for internal mobility, and professional development reimbursement budget. 
• We give back – We live and breathe our core value, generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for DE&I organizations, and more.  
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day. 

What our employees are saying:

• "SupplyHouse truly cares about people and every team member is treated with respect. New ideas and opinions are valued, regardless of the employee's seniority. We can always expect to get help from others to grow both professionally and personally. Even though I'm working in a different time zone, I still feel the same closeness and connection to my team."
• “I love working at SupplyHouse.com! The company fosters a great culture and there's a genuine sense of camaraderie among colleagues. Work-life balance is emphasized, offering flexibility and support to ensure I can excel both professionally and personally. It's refreshing to be part of a team where I feel valued, appreciated, and encouraged to grow. Since SupplyHouse has remote team members in various parts of the world, I feel as much a part of the team as anyone else. I couldn't ask for a better place to work!”
• “As an international team member of SupplyHouse, I’ve had the privilege of collaborating with a diverse group of talented individuals, each bringing unique perspectives and skills to the table. This experience not only allows me to learn from exceptional colleagues but also creates an environment where cultural exchange is celebrated."

To learn more, check us out on our website at https://www.supplyhouse.com/our-company and on LinkedIn at https://www.linkedin.com/company/supplyhouse/!  

We are committed to providing a safe and secure work environment for our employees, customers, and partners. As part of this commitment, we conduct thorough background checks on all potential employees as part of our hiring process. Please note that the background check will be conducted according to applicable laws and regulations. 

All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain such as @gmail.com, @hotmail.com, etc.