IT Services Manager

Supernal is at the forefront of creating emerging mobility solutions that will foster the development of human-centered cities. We are designing a completely new electric vertical take-off and landing (eVTOL) aircraft tailored to the mobility needs of future cities. This allows passengers a seamless intermodal journey that safely transports them to their final destination. We fuse research in autonomy, robotics, aviation and services to define a new category of mobility for the world’s communities. We believe in creative thinking and collaboration to help build a better mobility experience for everyone, improving people’s ability to move – whether for work or play.

What we do:

We seek a skilled IT Services Manager to spearhead our core IT operations and services, playing a meaningful role in facilitating seamless and secure IT processes that underpin our innovative work. In this pivotal role, you will lead a dynamic team, managing a suite of crucial IT services and support functions that empower our employees and improve our business operations. You will be instrumental in optimizing our IT service delivery, ensuring a robust IT security posture, and providing expert management of SaaS platforms and IT helpdesk services. By joining us, you will chip in to an environment where advanced technology meets operational excellence, driving the success of our transformational enterprise.

Supernal provides an inviting open-space workplace designed to foster collaboration, which aligns with one of our core values. This position is required to work on-site 5 days a week.

What you can do:

• Supervise and enhance core IT services, including Active Directory, Microsoft 365, and IT-managed SaaS services
• Lead the IT helpdesk function, providing top-tier support and resolving escalated technical issues with efficiency and expertise
• Collaborate with multi-functional teams to ensure a unified IT approach that complements the organizational technology landscape
• Supervise and mentor direct reports and contracted helpdesk staff, providing feedback, training, and performance evaluation
• Plan and implement IT projects, such as migrations, upgrades, deployments, and integrations, ensuring alignment with business objectives and stakeholder expectations
• Demonstrate a proactive and innovative approach to using IT solutions to improve user productivity and quality of life, such as implementing cloud-based applications, automation tools, and collaboration platforms
• Take a key role in defining and executing the IT department's strategy, in collaboration with senior leadership and other IT stakeholders, to ensure alignment with the organization's strategic plan
• Establish and maintain effective communication channels with key stakeholders and other teams across the business to understand their needs, provide technical guidance, and ensure successful delivery of IT solutions
• Manage IT vendors, contracts, and budgets, ensuring cost-effectiveness and quality of service
• May require up to 10% of domestic and international travel
• Other duties as assigned

What you can contribute:

• A bachelor's degree in computer science, information systems, or a related field, or equivalent work experience
• At least 5 years of experience in IT management, preferably in a high tech or aerospace industry
• Experience managing core IT operations and services, such as active directory, M365, teams, and other relevant services
• Experience leading various IT-managed SaaS software offerings, such as Slack, Onedrive, and others
• Experience overseeing IT helpdesk support functions and handling management escalations
• Experience with export control or otherwise regulated industries is a plus

You may also be able to contribute:

• Excellent verbal and written communication skills
• Proactive delivery of communication and follow up
• Excellent organizational skills and attention to detail
• Ability to independently prioritize and accomplish work within time constraints
• Self-motivated and forward-thinking
• Proficiency with MS Office Suite

Any offer of employment is conditioned upon the successful completion of a background check. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, citizenship, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other category or class protected under applicable federal, state or local law. Individuals with disabilities may request a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at: ta-support@supernal.aero

This position may include access to certain technology and/or software source code subject to U.S. export controls laws and regulations. If an export authorization from an applicable US regulatory agency is required in connection with your employment, your employment is contingent upon Supernal’s receipt of such regulatory authorization(s) and your continued compliance with all conditions and limitations pursuant to such authorization(s).