SUPERHUMAN 👉

We're building the fastest email experience in the world.

Superhuman is:

Come shape the future of email, communication, and productivity!

BUILD LOVE 💜

At Superhuman, we deeply understand how to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.

We care deeply about our value of creating delight for our customers — and hope you do too!

CREATE MASSIVE IMPACT 🚀

We're not solving a small problem, and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.

Our ambition doesn't stop there. Next: calendars, notes, contacts, tasks. We are building the productivity platform of the future.

At Superhuman, you will have massive impact: on our growth team, you will personally scale how we reinvent productivity.

DO THE BEST WORK OF YOUR LIFE 🌟

As an early growth hire, you will join as a core member of a seasoned team.

We made products at Apple, Google, LinkedIn, Zynga, Flipboard, and Facebook. We founded Rapportive (acquired by LinkedIn), LiveRamp (acquired for $310M), and built pry (used by 25% of Ruby developers). Our investors include First Round Capital, Sam Altman, and the founders of Gmail, Stripe, AngelList, Intercom.

This time, we're swinging for beyond the fences. We are building a household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too.

ROLE 👩🏽‍💻👨‍💻

  • Be Superhuman's most informed customer and product expert
  • Communicate with users, create delight, resolve their problems
  • Educate users, make them brilliant at email
  • Identify the best new customers to onboard to Superhuman
  • Be the voice of our users, help us make Superhuman better for them
  • Inform and influence company product and growth strategies
  • Continually improve every aspect of the customer delight experience
  • Own and exemplify the company-wide culture of 'creating delight'
  • Scale yourself and the company to provide delight to thousands of paying customers

SOUND LIKE YOU? 🙌

  • Experience: Prior experience in a customer focused role. You have a deep interest in software, productivity, and email (bonus points for all three!). Ideal: Excel / database experience, nice to have: SQL experience.
  • Delight Focused: You are boundlessly optimistic! You care about going the extra mile for your customers, and constantly think of new ways to delight them.
  • Growth Mindset: You constantly seek feedback to improve yourself. You quickly learn new concepts and become the resident expert. You will pick up new skills to get the job done.
  • Curiosity: You love to learn about new productivity workflows and products. You genuinely care about understanding your customers and their needs.
  • Tenacity: You work harder and smarter than those around you. You won't stop until the job is done to a high degree of quality.
  • Problem Solver: You excel at understanding and solving complex problems. You have astonishing attention to detail.
  • Quality Communicator: You can confidently break down tricky topics in writing and in person.
  • Surprisingly Efficient: You get a lot done quickly, and can translate your skills into new processes that your team will follow.
  • Leadership: You will rapidly grow into a company leader. You can mentor and coach others to maintain a high quality bar on customer experience.
  • Location: San Francisco Bay Area

 GROWTH OPPORTUNITIES 📈

  • You'll be our first customer focused hire: join at the ground floor of a rapidly growing startup
  • You'll develop your product management skills: problem solving, UX, design, and high quality execution
  • You will become an expert in business planning and execution
  • Learn how to build unparalleled company culture that will attract the best talent for years to come
  • Build your team as Superhuman scales and boost your career
  • Grow into a Director of Customer Experience or Product Manager

COMPENSATION AND BENEFITS 🎁

Salary: $65K – $110K
Equity: 0.05%-0.15%

  • Flexible vacation
  • Catered lunch (5x per week)
  • $3k desk set up of your choice
  • Full medical, dental, and vision insurance
  • Paid parental leave
  • 401K

At Superhuman, we value diversity.  We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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