It’s an exciting time to join Superbet, we’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.
We are looking for someone who :
- Is a native Brazilian speaker with English at a business proficiency level;
- Is passionate and knowledgeable about sports;
- Is eager to drive continuous improvement, flexible to challenge Issues/opportunities;
- Has a proven track record of cross-channel marketing campaigns;
- Have previous experience in account management or customer relations within iGaming, hospitality, or related field;
- Strong communication and interpersonal skills;
- Proactive and solution-driven mindset with a passion for providing exceptional service;
- Willingness to attend events and meet clients as needed.
What you'll be doing:
- Portfolio Management: Manage and enhance relationships with high-value players, ensuring top-notch service, responsiveness, and a highly personalized experience.
- Personalized Communication: Engage in consistent, customized communication to understand and cater to each player's gaming preferences and needs.
- Event Engagement: Organize and attend exclusive events with players, creating memorable experiences to reinforce customer loyalty.
- Player Experience Optimization: Use player data to proactively suggest features, bonuses, or games that align with their preferences and play styles.
- Daily Account Monitoring: Monitor high-value accounts to identify trends or opportunities for deeper engagement, always striving for a seamless player experience.
- Internal Collaboration: Work closely with all internal departments to address player needs and ensure service excellence.
About us:
Superbet is a tech & entertainment company founded in 2008, with the mission of bringing exciting, technology-powered entertainment in sports & gaming to millions of customers around the world.
The Group is present in 12 countries, in terms of operations or tech hubs, with the most important markets being Romania, Poland, Belgium, Serbia and Brazil.
In 2019, Superbet received €175 million strategic investment from Blackstone Inc., the world's largest private equity fund, to drive business growth and scalability.
As leaders in compliance and best practices, Superbet Group is member of the International Betting Integrity Association (IBIA) and the only company which has won four times the Best Sports Betting Operator in CEE award at the Central and Eastern European Gaming Conference (CEEGC).
