Sumo is used by over 150,000 websites daily, reaching over 60+ million people. Every month, 1 in 7 people in the world visit a website that uses Sumo and it's our job to make sure the people behind those sites are taken care of.
There is nothing more important than meeting our customer's Sumo needs. We're looking for people who understand this basic principle and want to work somewhere with purpose, under leadership that listens. We provide top notch, around the clock, don't leave until you're finished type of service. Every customer we work with is our highest priority and we don't go home until they are taken care of. Seriously.
Our overnight team is highly independent and can handle all customer requests that come in with limited access to the other teams. We make sure to provide the tools our overnight team needs to succeed and thrive. Making sure our off-hours customers are taken care of is equally important as during normal hours.
We are the rockstars of SaaS support. Ask anyone at Sumo :)
Who you are:
You are detail-oriented and understand that procedure makes things easier not boring or redundant.
Quality Assurance starts with you. You get it, You understand it. You master it. You teach it.
You are technical, computer savvy, and enjoy troubleshooting complex issues.
You are a master of critical thinking and love solving puzzles, because that's what problems are.
You have nerves of steel to take on criticism but you have a heart that melts ice caps and can warm up the coldest of customers.
You understand that support isn't about canned responses, it is about being the foundation which your team stands on in order to accomplish great things.
You are thoughtful and organized.
You are an island: your thoughtfulness, organization skills and independent attitude ensure you can handle yourself with little intervention
1-3 years Customer Support/Service experience
Experience with Chrome Developer Tools
Experience with OSX, Windows, Android and iOS
Installed and use Sumo on a website
Experience with modifying and customizing websites