Sumo is used by over 150,000 websites daily, reaching over 60+ million people. Every month, 1 in 7 people in the world visit a site that uses Sumo and its our job to make sure the people behind those sites are taken care of.
There is nothing more important than meeting our customer's Sumo needs. We're looking for people who understand this basic principle and want to work somewhere with purpose. We provide top notch, around the clock, don't leave til you're finished type of service. Every customer we work with is our highest priority and we don't go home until they are taken care of. Seriously.
The support team is well-respected and has direct access to all other departments at Sumo. We help influence everything from the product to our sales. It is our job to ensure every other teams can operate unencumbered. It is our job to be critical but with respect and loyalty to the product and the customer.
We are the rockstars of SaaS support. Ask anyone at Sumo :)
Who you are:
You are detail-oriented and understand that procedure makes things easier not boring or redundant.
Quality Assurance starts with you. You get it, You understand it. You master it. You teach it.
You are technical, computer savvy, and enjoy troubleshooting complex issues.
You are a master of critical thinking and love solving puzzles, because that's what problems are.
You have nerves of steel to take on criticism but you have a heart that melts ice caps and can warm up the coldest of customers.
You understand that support isn't about canned responses, it is about being the foundation which your team stands on in order to accomplish great things.
You are thoughtful and organized.
You're independent yet yearn to be a part of something greater than yourself.
1-3 years Customer Support/Service experience
Experience with Chrome Developer Tools
Experience with OSX, Windows, Android and iOS
Installed and use Sumo on a website
Experience with modifying and customizing websites