Position Overview:

The Manager of User Experience Research conducts user experience research on projects in alignment with Summit’s research agenda. This involves many elements of UX research, including conducting literature reviews, surveys, interviews, observations, focus groups, and other qualitative and quantitative research methods. The Manager of UX Research helps lead the definition, design, execution, communication, and follow-up of user experience research within supported projects, ensuring all aspects of the project are completed in accordance with the needs of the users of the research. The Manager of UX Research thus collaborates closely with the Senior Director of Research and the Director of UX Research, as well as the project manager for specific research projects and other users of the research. The Manager of UX Research also contributes to the sharing of research insights and expertise across Summit’s research team.

Who we are:

Summit Public Schools is a leading charter management organization serving diverse communities in the San Francisco Bay Area and Washington State with currently 11 schools serving over 3000 students. Summit’s mission is to ensure that every student has the opportunity to not only attend, but succeed in, a four-year college or university. Driven by our unwavering commitment to our core values, Summit works every day to ensure our students are receiving a world-class education. We seek phenomenal individuals with the talents needed to transform children's lives, as well as those who are interested in working on the cutting edge of education. If you're excited by the prospect of transformative growth for yourself, as well as the students, schools, and communities we serve, Summit may be the place for you!

  • 99 percent of Summit students have been accepted to one or more four-year colleges, and our graduates are completing college at double the national average.
  • Fast Company named Summit Public Schools a top 10 most innovative organization in education
  • Our two flagship schools, Summit Prep and Everest, are named among US News & World Report's Best High Schools of 2015, and also ranked among America's Most Challenging High Schools by the Washington Post.
  • Summit has a fully Common Core aligned curriculum, and has worked with university, technology, and non-profit partners to continually improve.  This curriculum is made available for free to our many Basecamp partners across the nation and, soon, around the world.  You can explore the curriculum here, using the demo code jnqgwbct.

Summary of Responsibilities:

  • Conduct user experience research on specific research projects, using a suite of UX research tools including literature review, surveys, interviews, observations, focus groups, and other qualitative and quantitative research methods.
  • Execute a research process for specific projects from definition of research questions through research methodology design, execution, communication, and follow-up, at times with the support of the project manager for the research project and others on the research team.
  • Create compelling resources to communicate research insights
  • Travel to Summit Learning sites across the country to assess components of Summit Learning through qualitative research
  • Use user experience methods to elicit possible needs for the research agenda from students, educators, and others in the Summit Learning community.
  • Strategic planning:  ensure that research projects within the role’s purview are defined, bound to metrics, and making progress.
  • Collaboration: Serve as a collaborative team member, working closely with all members of Summit’s Research vertical, the Data and Analytics vertical, and many others across the organization.
  • Communicate strategically and responsively with key ‘users’ of research projects within the role’s purview, especially including leaders with the Research & Development, Schools, and Summit Learning verticals.
  • Share best practices effectively and scalably.
  • Report regularly to the Senior Director of Research so that resources can be most effectively deployed to departments and individuals.

Key Qualities and Skills:

At Summit, we use the research-based Educator Skills Rubric to define and make transparent areas of professional strength and areas for focus.  Each role at Summit is mapped to this rubric, which becomes a key data point in hiring, and central to professional development and retention.

Essential skills include:

  • Data analysis
  • Strategic planning
  • Progress monitoring
  • Creating appropriate supports
  • Strategic communication
  • Responsive communication
  • Collaboration

Additionally, we greatly value Habits of Success, including emotional intelligence and an orientation towards learning, holding high expectations, and supporting others.

Requirements:

  • Meet health clearance, and pass the reference, background/criminal checks, per education code.
  • Must have at least a bachelor’s degree (a Master’s Degree in Education or in a qualitative research based field (e.g., Psychology, Social Science, Anthropology, Information Science, etc.) preferred)
  • Expertise and experience in qualitative research: focus groups, ethnographic research, contextual inquiry, case studies, interviews, survey creation and research design
  • Demonstrated ability to be a team player that thrives in collaborative environments, and develops forward-moving solutions amidst ambiguity
  • Resourceful and active learner
  • Excellent interpersonal, writing, communication and presentation skills, with a variety of stakeholders including researchers and educators
  • Exceptional organizational skills with good attention to detail
  • Ability to analyze and assess quantitative and qualitative data
  • Demonstrates empathy and ability to apply understanding of an audience to deliver desired products and/or services
  • Successful management of complex projects involving diverse stakeholders is a plus
Apply for this Job
* Required
File   X
File   X


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Summit Public Schools are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.


Share this job: