Senior Manager, Customer Value and Analytics

What we want to accomplish and why we need you

Suki is creating a new category in the health tech space – the digital assistant for physicians.  We are going to be the voice user interface for healthcare. What does that mean? Currently, doctors use their electronic medical record (EMR) system to track patient encounters. These systems can be hard to navigate and very time consuming to manage. Time that doctors would rather have to spend with their patients. This is the problem we’re solving right now: Doctors that use Suki today spend over 50% less time on administrative tasks than they did previously and we’re striving to do even better.

We are building Suki by spending time with our customers to understand features that will truly make their lives better.  We’re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine and even how medicine is practiced.

About the Role:

As Senior Manager, Customer Value & Analytics you will be responsible for proving Suki’s value to our customers using data.  You will rapidly influence our strategic approach, and ultimately develop innovative ways to most effectively and efficiently prove our value.  You will drive the analysis, create compelling presentations, and present to many of our enterprise customers. You will also be building structure and processes, as well as driving decisions on tools for excelling in proving customer value.

You will report to the VP, Customer Success & Operations, and will serve as an advisor around customer value not only to the Customer Success team but Suki more broadly. You are passionate about creating a collaborative, high-performance culture and will partner with other teams cross-functionally including marketing and product to optimize our approach. You are adept at managing others and in working with complex data sources, multiple tools, and analytical rigor.  Like others at Suki, you have a strong focus on continuous improvement and strive for excellence in all you do.  And you are excited to join a health-tech startup, and ready to take on exciting new challenges in the months and years ahead!

Responsibilities and expectations include but are not limited to:

• Actionable Insights:  You will utilize advanced analytics tools and techniques to extract actionable insights from various data sources. You will develop reports, KPI dashboards, and presentations based on data-driven findings to understand our business and prove value.
• Story-Telling Skills & Messaging:  You have strong storytelling skills, and the ability to distill complex information synthesized into concise and impactful messages and communications.
• Executive-Level Presence and Communications:  Ability to communicate both internally and externally with professionalism in person, on video, on the phone, and over email with C-level executives, providers and colleagues
• Business Acumen:  You will need to develop a deep understanding of our business and what defines value.
• Tools & Methodologies: You will establish robust analytics processes and drive marked improvements in our effective use of tools and methodologies
• Zero-Defect Analysis & Detail Orientation:  You recognize the criticality of delivering high-quality, accurate analysis consistently and have developed robust methodologies for validating your work.
• Emotional Intelligence:  You have high EQ and thrive on bringing out the best in your team  
• Adaptability:  You thrive in a fast-moving organization that uses light-weight process and cutting-edge technology to have a huge impact
• High-Accountability:  You can be counted on to consistently deliver with excellence
• Flexibility: You will need to work flexible hours based upon client’s and teams’ schedules in different time zones across the US, and be willing to do what it takes to create high customer satisfaction
• In-Office Work Days:  You will work from Suki’s Redwood City office at least Tuesday through Thursday each week.

Requirements:*

• Bachelor's degree in a quantitative field + advanced degree (Master's or equivalent) preferred.
• 8+ years of proven experience in an analytical or data science role within the healthcare technology sector, preferably with a focus on customer value analytics.
• Advanced proficiency in data analysis tools, platforms and programming languages (e.g., SQL, Python, R, Tableau, Big Query, Google Sheets)
• Excellent communication and presentation skills with the ability to convey complex insights in a clear and concise manner.
• Demonstrated leadership experience with the ability to manage and mentor direct reports effectively.
• Ability to think critically, prioritize effectively and communicate expediently
• Entrepreneurial spirit, comfortable with ambiguity, and eager to drive improvement
• Ability to thrive in a fast-paced environment and embrace and drive change
• Ability to manage and influence through persuasion, negotiation, and consensus-building
• Strong project management and organization skills

*Not sure if you meet all of the qualifications? We don’t expect every candidate to have done everything listed above, but you should be able to make a credible case that you meet most of the criteria and are ready for the challenge of adding new technologies to your résumé.

Tell me more about Suki

• On a roll: Named by Fast Company as one of the most innovative companies, named Google’s Partner of the Year for AI/ML, named by Forbes as one of the top 50 companies in AI .
• Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems.
• Great investors: We’re backed by Venrock, First Round Capital, Flare Capital, March Capital, and others. With our $55M Series C financing, we have the resources to scale.
• Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions.  Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it.
• Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties.  Check out what one of our users says about how Suki has helped his practice.
• Impact: You’ll make an impact from day one. You’ll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better. 

Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way, and we look forward to growing our team with these shared values.

In compliance with the State of California Pay Transparency Law, the base salary range for this role is between $180,000 - $200,000 in CA. This range is not inclusive of any discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.