SuccessKPI is a global company with a deep focus on achieving success through a belief that we are stronger together. We are proud of the culture we have created and weave our values into everything we do. Our employees are always encouraged to be innovators and builders at heart that help shape the future of our organization. We believe that offering competitive benefits and perks is nice but helping our employees thrive in today’s ever-changing world is even better! We put YOU first, offering employees an opportunity to make their mark here while creating and nurturing a strong work-life balance. We offer a flexible work environment as a fully remote team. If this sounds like a place you’d be proud to work at, what are you waiting for, apply today!
Senior Data Engineer
Do you like learning new technologies and solving problems at scale? Do you thrive in a fast-paced, competitive, team-oriented environment? As a dedicated Senior Data Engineer within our ML team, you will provide technical support for the team by creating and maintaining datasets and architecting efficient storage and streaming of data working specifically on data pipelines, deployments, data exploration, and visualizations.
Job Location: Remote Work, India (Only applicants based in India should apply - all others will not be reviewed)
Why work for SuccessKPI:
· Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work
· Opportunity to work for a fast-growth global company in the rapidly growing analytics space
· Opportunity for career development and growth opportunities as we grow and scale
· Opportunity to build industry relationships and work alongside seasoned industry experts
· Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day - YOU HAVE A VOICE AT SUCCESSKPI!
What You’ll Do:
· Collaborate with your peers to deliver high-quality and customer impacting solutions
· Lead the creation of features and system enhancements from technical design through production deployment and support to ensure a fast and reliable experience for our customers
· Participate in the full application life cycle from technical design to development, testing, and deployment using contemporary cloud-based development tools
· Interact directly with customers, project team, and other stakeholders to ensure customer success
· Work with product owners to understand desired initiatives and implement application capabilities
· Influence cross-functional teams of business stakeholders and team members to derive maximum value from data pipeline solutions.
· Develop proofs of concept (POC) as needed
· Validate application code against unit tests, security tests, and profiling tools
· Assist in identifying, troubleshooting, and resolving defects encountered during various stages of project delivery, including during the deployment and implementation of the solution in production environments
· Produce project documentation, including functional and technical designs, and end-user guides
What You’ll Bring - Required qualifications to be successful in this role:
· 5+ years of professional experience with AWS Cloud based technology & AWS Certifications
· A strong background in AWS Services and ability to demonstrate technical excellence when building scalable architectures.
· Strong scripting and coding skills
· Hands-on professional experience with dynamic languages like Python
· Demonstrated proficiency with SQL, data modeling and patterns.
· Be a passionate communicator, advisor, and advocate for the Customer.
· Excellent documentation and verbal communication skills.
· Good time management skills, self-motivation, strong analytical and critical thinking skills and self-discipline as a remote worker
· Contact Center background is a big PLUS.
TECHNICAL SKILLS:
• 5+ years of working experience in design and development of data warehouses
• Hands on experience on AWS services like RDS, Redshift, S3, lambda, CloudWatch, Eventbridge, SNS
• Working knowledge of snowflake database a plus
• Proficiency in SQL programming and experience with developing Redshift stored procedures for efficient data manipulation
• Experience with various ETL/ELT solutions for different data elements
• Programming experience on Python preferred
• Experience with integration of deployments with bitbucket
• Experience with performance analysis/troubleshooting and SQL tuning/analyzing SQL plans
APTITUDE:
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Candidate should display exceptional problem-solving skills and creativity
• Excellent communications with the collaboration skills required to lead technical discussions and to share information with business and technology staff
• Curiosity to learn new technical skills and implement; it drives technical efficiencies, new product development
• Desire to be a team player and help grow along with a hardworking team
About SuccessKPI Inc.:
SuccessKPI is a rapidly growing and thriving business providing an AI Rich, pure SaaS analytics and automation platform for contact centers. SuccessKPI combines a rich data lake and business intelligence layer with quality management, speech and text analytics and the real time action power of playbooks to act on customer conversations. Customers can start in minutes to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience.
For more information on SuccessKPI, please visit us at successkpi.com
SuccessKPI is an Equal Opportunity Employer – M/ W / D/ V / GI / S O / A
