SuccessKPI is a global company with a deep focus on achieving success through a belief that we are stronger together. We are proud of the culture we have created and weave our values into everything we do. Our employees are always encouraged to be innovators and builders at heart that help shape the future of our organization. We believe that offering competitive benefits and perks is nice but helping our employees thrive in today’s ever-changing world is even better! We put YOU first, offering employees an opportunity to make their mark here while creating and nurturing a strong work-life balance. We offer a flexible work environment as a fully remote team. If this sounds like a place you’d be proud to work at, what are you waiting for, apply today!

Senior Cloud Full-Stack Engineer


As a Cloud Full-Stack Engineer, you will provide support to the Engineering team by designing, testing and implementing various microservices and data pipelines. Your experience with full stack (back-end/front-end) development of data driven applications will provide our customers with impactful solutions. If you have experience building scalable, high-performance, customer-centric products, microservices, and data pipelines this is the job for you.

Job Location: Remote Work, India (Only applicants based in India should apply)


Why work for SuccessKPI:

· Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work

· Opportunity to work for a fast-growth global company in the rapidly growing analytics space

· Opportunity for career development and growth opportunities as we grow and scale

· Opportunity to build industry relationships and work alongside seasoned industry experts

· Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day - YOU HAVE A VOICE AT SUCCESSKPI!


What You’ll Do:

· Collaborate with your peers to deliver high-quality and customer impacting solutions

· Lead the creation of features and system enhancements from technical design through production deployment and support to ensure a fast and reliable experience for our customers

· Participate in the full application life cycle from technical design to development, testing, and deployment using contemporary cloud-based development tools

· Interact directly with customers, project team, and other stakeholders to ensure customer success

· Work with product owners to understand desired initiatives and implement application capabilities

· Design, develop and integrate SaaS Serverless applications using modern web technologies

· Influence cross-functional teams of business stakeholders and team members to derive maximum value from data pipeline solutions.

· Develop proofs of concept (POC) as needed, integrating new components with back-office systems during the design and requirements phase to evaluate products and integration strategies

· Validate application code against unit tests, security tests, and profiling tools

· Assist in identifying, troubleshooting, and resolving defects encountered during various stages of project delivery, including during the deployment and implementation of the solution in production environments

· Produce project documentation, including functional and technical designs, and end-user guides


What You’ll Bring - Required qualifications to be successful in this role:

· 5+ years of professional experience with AWS Cloud based technology & AWS Certifications

· A strong background in AWS Services and ability to demonstrate technical excellence when building scalable architectures.

· Strong scripting, object-oriented design, or coding skills

· 8+ years of Hands-on professional experience with dynamic languages like Python, NodeJS etc

· Demonstrated proficiency with SQL, data modeling and patterns.

· Strength in big data processing and with data pipeline tools

· Be a passionate communicator, advisor, and advocate for the Customer.

· Demonstrate a deep understanding of Software Development.

· Be passionate about developing your peers and participating in hiring.

· Excellent documentation and verbal communication skills.

· Good time management skills, self-motivation, Strong Analytical and Critical Thinking skills and self-discipline as a remote worker

· Contact Center background is a big PLUS.



• Broad knowledge of the AWS platform with AWS Certifications required

• Knowledge of underlying AWS services - including but not limited to: Serverless, Kinesis, Lambda, Step Function, EventBridge, SQS, SNS, S3, IAM, API gateway, Redshift, DynamoDB, Amazon Connect, Lex, Cognito, Glue, Open Search (Elastic Search - Kibana)

• Knowledge of Python packages such as Boto3, Numpy, Pandas, Spacy, AWS Wrangler etc.

• Experience with Designing and Building Real time and batch pipeline.

• Experience with Docker/Kubernetes and container orchestration (ECS or EKS).

• Previous product development experience in cloud environments at scale.



• Ability to effectively prioritize and execute tasks in a high-pressure environment

• Candidate should display exceptional problem-solving skills and creativity

• Excellent communications with the collaboration skills required to lead technical discussions and to share information with business and technology staff

• Curiosity to learn new technical skills and implement; it drives technical efficiencies, new product development.



About SuccessKPI Inc.: 

SuccessKPI is a rapidly growing and thriving business providing an AI Rich, pure SaaS analytics and automation platform for contact centers. SuccessKPI combines a rich data lake and business intelligence layer with quality management, speech and text analytics and the real time action power of playbooks to act on customer conversations. Customers can start in minutes to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience. 

For more information on SuccessKPI, please visit us at  

SuccessKPI is an Equal Opportunity Employer – M/ W / D/ V / GI / S O / A

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