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We believe that Substack should be a safe place for the free exchange of ideas. The T&S Specialist role will enforce Substack’s policies, and resolve critical platform safety issues for Substackers. This is a full time role that requires full weekend moderation and critical response coverage on Saturdays and Sundays (10 am - 6 pm CET). Candidates will be ideally located in the United Kingdom.
As a T&S Specialist, you’ll help Substack consistently enforce its platform level content guidelines and policies. In order to succeed, you’ll need to have deep product knowledge, a knack for making sound judgment calls under pressure, excellent problem solving and communication skills, and experience working on fast-paced and high performing safety teams.
Substack’s compensation package includes a market-competitive salary, equity for all full-time roles, and exceptional benefits. Our cash compensation salary range for this role is £60,000 - £68,000. Multiple factors, including candidate experience and expertise, determine final offer amounts and may vary from the amounts listed above.
Responsibilities
- Provide content moderation and critical response coverage for time-sensitive issues, including spam, copyright infringement, content guideline violations, data subject access requests, appeals, and account recovery.
- Collaborate with engineering to investigate complex, time-sensitive safety issues.
- Offer specialized safety support for top Substackers.
- Work with cross-functional teams, including Product, Engineering, and Partnerships, to develop solutions that enhance platform safety.
About You (Minimum Requirements)
- 2+ years of experience in a fast-paced Trust and Safety or content moderation team, handling a high volume of content.
- Strong written and verbal communication skills.
- Comfort in handling highly sensitive, potentially offensive, shocking, or extreme content in alignment with Substack’s approach to content moderation.
- Independent and proactive, with the ability to operate autonomously in a fast-paced environment, make decisive judgment calls under pressure, and tackle ambiguous or complex safety issues with minimal supervision.
- A collaborative spirit, capable of engaging persuasively with a diverse range of stakeholders and advocating effectively for necessary resources to enhance platform safety.
- Believe in Substack’s mission to build a better business model for writing.
Location: Remote (UK)
Substack is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity or transgender status), age, national origin, veteran or disability status. We’re seeking people passionate about enabling independent expression and building a better business model for creators. If you want to see what media, communities, and content can become when unmoored from advertising models, and you have the skills and experience to contribute, we’d love to meet you.
