The IT Administrator role is primarily responsible for frontline IT operations: fielding tickets, onboarding, offboarding, and computer deployments. Other related primary responsibilities include analysis of support tickets, break-fix troubleshooting, and participation in technical research for our ongoing innovation. Contributing to developing processes, procedural documentation, and support mechanisms for systems hardware, application software, and related infrastructure is a secondary priority.

The job is focused on the NY studio with the opportunity to work on projects with the other STUDIOS offices.


Routine:
The person responsible for the IT Administrator role will develop a workflow that allows for primary responsibilities to be filled e.g. computer deployments, onboarding and offboarding tasks, and troubleshooting ticket closeout.


Requirements:
● Advanced experience with Mac and Windows operating systems
● Command line and Powershell scripting ability
Other Essential Requirements:
● Ability to focus on resolving problems in a high-stress environment on occasion
● Ability to collaborate with many different stakeholders, including:

o Firmwide IT groups
o Management
o Users

● Ability to adapt to new technologies
● Excellent verbal and technical writing skills
● Excellent customer service skills
● Ticket management and follow-through
● Mobile device support (iPads / Android tablets for punch walks)


Current Network Environment:
● Windows Server 2012/16/19/22: Hyper-V; Active Directory; DFS; Group Policy
● Windows 10 Clients
● MacOS Clients
● iOS and Android
● Remote / Hybrid: VPN, LogMeIn, Remote Desktop Gateway, BIM360 (BIM Collaborate Pro)


Key Programs:

● Autodesk AEC Collection: Revit, AutoCAD, Navisworks
● BIM Collaborate Pro (BIM360)
● Rendering plug-ins: Enscape, V-Ray, 3ds Max, Lumion
● Rhino
● Adobe Creative Cloud Suite
● Bluebeam Revu
● Google Workspace
● Veeam
● Remote Administration Software: NinjaOne, ScreenConnect, LogMeIn, Meraki MDM, VPN

STUDIOS Architecture is an Equal Opportunity Employer.

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