The IT Administrator role is primarily responsible for frontline IT operations: fielding tickets, onboarding, offboarding, and computer deployments. Other related primary responsibilities include analysis of support tickets, break-fix troubleshooting, and participation in technical research for our ongoing innovation. Contributing to developing processes, procedural documentation, and support mechanisms for systems hardware, application software, and related infrastructure is a secondary priority.
The job is focused on the NY studio with the opportunity to work on projects with the other STUDIOS offices.
Routine: The person responsible for the IT Administrator role will develop a workflow that allows for primary responsibilities to be filled e.g. computer deployments, onboarding and offboarding tasks, and troubleshooting ticket closeout.
Requirements: ● Advanced experience with Mac and Windows operating systems ● Command line and Powershell scripting ability Other Essential Requirements: ● Ability to focus on resolving problems in a high-stress environment on occasion ● Ability to collaborate with many different stakeholders, including:
o Firmwide IT groups o Management o Users
● Ability to adapt to new technologies ● Excellent verbal and technical writing skills ● Excellent customer service skills ● Ticket management and follow-through ● Mobile device support (iPads / Android tablets for punch walks)
Current Network Environment: ● Windows Server 2012/16/19/22: Hyper-V; Active Directory; DFS; Group Policy ● Windows 10 Clients ● MacOS Clients ● iOS and Android ● Remote / Hybrid: VPN, LogMeIn, Remote Desktop Gateway, BIM360 (BIM Collaborate Pro)