Washington DC, New York, San Francisco, or Los Angeles
The IT Administrator role is primarily responsible for frontline IT operations: fielding tickets, onboarding, offboarding, and computer deployments. Other related primary responsibilities include analysis of support tickets, break-fix troubleshooting, and participation in technical research for our ongoing innovation. Contributing to developing processes, procedural documentation, and support mechanisms for systems hardware, application software, and related infrastructure is a secondary priority.
The job is focused on any of our US-based studios with the opportunity to work on projects with the other STUDIOS offices.
Routine: The person responsible for the IT Administrator role will develop a workflow that allows for primary responsibilities to be filled e.g. computer deployments, onboarding and offboarding tasks, and troubleshooting ticket closeout.
Advanced experience with Mac and Windows operating systems
Command line and Powershell scripting ability
Other Essential Requirements:
Must be able to commute to the selected office above; we are not offering a remote support role at this time
Ability to focus on resolving problems in a high-stress environment on occasion
Ability to collaborate with many different stakeholders, including:
Firmwide IT groups
Ability to adapt to new technologies
Excellent verbal and technical writing skills
Excellent customer service skills
Ticket management and follow-through
Mobile device support (iPads / Android tablets for punch walks)
Current Network Environment:
Windows Server 2019/2022: Hyper-V; Active Directory; DFS; Group Policy