Washington DC, New York, San Francisco, or Los Angeles
The IT Administrator role is primarily responsible for frontline IT operations: fielding tickets, onboarding, offboarding, and computer deployments. Other related primary responsibilities include analysis of support tickets, break-fix troubleshooting, and participation in technical research for our ongoing innovation. Contributing to developing processes, procedural documentation, and support mechanisms for systems hardware, application software, and related infrastructure is a secondary priority.
The job is focused on any of our US-based studios with the opportunity to work on projects with the other STUDIOS offices.
Routine: The person responsible for the IT Administrator role will develop a workflow that allows for primary responsibilities to be filled e.g. computer deployments, onboarding and offboarding tasks, and troubleshooting ticket closeout.
Requirements:
Advanced experience with Mac and Windows operating systems
Command line and Powershell scripting ability
Other Essential Requirements:
Must be able to commute to the selected office above; we are not offering a remote support role at this time
Ability to focus on resolving problems in a high-stress environment on occasion
Ability to collaborate with many different stakeholders, including:
Firmwide IT groups
Management
Users
Ability to adapt to new technologies
Excellent verbal and technical writing skills
Excellent customer service skills
Ticket management and follow-through
Mobile device support (iPads / Android tablets for punch walks)
Current Network Environment:
Windows Server 2019/2022: Hyper-V; Active Directory; DFS; Group Policy