We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and fitness and an excitement for our brand. We are a high-growth company looking for hyper-organized, efficient, forward-thinking problem-solvers with exceptional interpersonal skills and attention to detail.

Responsibilities:

  • Function as MOD (“Manager on Duty”) if/when any member of management team is NOT on the premises
  • Regularly communicate to management team on any issues that arise during the opening/closing, whether or not they are resolved
  • Assist the Studio Management in daily studio tasks and projects
  • Share knowledge and best practices with staff
  • Maintain keys to the studio and exert proper care and control over them
  • Responsible for the opening and/or closing of the studio
  • Maintain opening and closing checklists and supervise studio team in ensuring all items are completed daily
  • Provide support to the SoulCycle instructors to ensure a successful class check-in process
  • Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
  • Provide high level customer service and hospitality to clients
  • Be on-duty hospitality champion
  • Assign tasks to part timers, when necessary
  • Manage retail area and visuals to ensure an optimal selling space
  • Responsible for additional manager system duties (i.e. returns, etc)
  • Assist Management team with additional responsibilities, as needed
  • Assist with the training and coaching of new hires for the front desk staff team
  • Maintain product knowledge for all studio retail operations
  • Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture

Requirements:

  • Must have customer service experience
  • Must have the ability to prioritize and multi-task within a fast-paced environment
  • Must be willing to initiate tasks and perform duties without direction
  • Must have excellent communication skills and be able to work with a wide range of personalities
  • Must have outstanding customer service and problem solving skills
  • Must have a positive, can-do attitude
  • Must have a friendly and professional phone and email etiquette
  • Must have superior organizational skills
  • Must have the flexibility to work a non-traditional schedule -

Physical Requirements:

  • Must be able to work in a fast paced environment
  • Must be able to kneel, bend, reach, climb and stand for long durations of time
  • Must be able to lift/carry a minimum of 30lbs

SOULREWARDS:

  • Medical, dental and vision insurance for all eligible employees
  • Paid vacation and sick time for eligible employees
  • Additional discounted fitness classes and discounted Equinox membership
  • Retail discount
  • 401k with company match
  • Paid parental leave for both parents
  • Commuter benefits

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