About Us

Stronghold Investment Management (“Stronghold,” “SIM,” or “the Firm”) is a technology-driven, vertically integrated investment manager focused on real-assets and related private markets. Stronghold seeks to deliver best-in-class risk-adjusted returns through an investment framework that features comparatively rapid transaction velocity, deep technical expertise, creative financial structuring, and objective and algorithmic decision making.

Stronghold was founded by Ryan Turner in 2016 and today has over $1 billion in capital commitments across 10+ investment vehicles. 

Ultimately, Stronghold intends to apply its technology-intensive investment approach to a variety of specialist real assets verticals, including:

  • Oil & Gas
  • Renewables
  • Specialty Real Estate (commercial, datacenters, marinas)
  • Telecommunications and Technology Infrastructure
  • Billboards and Fixtures
  • Mining & other commodities
  • Utilities
  • Secondaries

The Sr. Support Engineer will be responsible for troubleshooting and resolving IT issues. You should have a strong track record of successfully addressing challenging IT issues. You will be responsible for all support related to computer systems, hardware, software, video conferencing systems and network systems both on, and periodically offsite. It will be your responsibility to own the problems and to follow it all the way through to resolution, even if it is necessary to escalate it to another team member. 

Responsibilities:

  • Responsible for providing a high level of support for 100+ end users in multiple locations 
  • Provide “White Glove” support for all executives both in office and at their residences 
  • Provide hardware/software support for all workstations, systems, and servers 
  • Respond and escalate as needed to any network and security issues 
  • Respond to all support issues via messenger, phone, and email in a timely manner that conveys strong subject matter expertise 
  • Maintain inventory of all end user hardware and software 
  • Oversee new user onboarding process, end-user access to systems, create/disable user accounts, and provide necessary onboarding training as directed 
  • Complete tasks and projects accurately and thoroughly within expected timeframe and up to high-quality standards 
  • Ensure that access requests and approvals are accurate and well documented 
  • Provide support for multiple video conferencing systems and applications 
  • Follow checklists, and if necessary, create future checklists for troubleshooting 

 

Qualifications: 

  • Minimum of 3+ years of experience in an IT Support role required. IT degree or certifications will be considered in lieu of experience and evaluated on a case-by-case basis 
  • High level of proficiency with Microsoft Office applications 
  • Strong level of knowledge on Windows, Mac, and Server Operating Systems 
  • Strong level of knowledge on iOS and Android devices 
  • Experience with Active Directory, Microsoft Azure AD, and Intune is preferred 
  • Experience working with Slack, Sophos, Duo, BeyondTrust, PDQ Deploy/Inventory, Tenable.io, and Egnyte 
  • Experience working with a Mobile Device Management solution (MDM) 
  • Experience working with Teams video conferencing systems and Zoom 
  • Experience working with VPN’s, Multi-Factor Authentication (DUO), access control systems, and CCTV systems 
  • Must have proficient knowledge of networking (Unifi Equipment preferred) and security standards 
  • Must have strong communication and troubleshooting skills with a strong attention to detail 
  • Must be able to work effectively and efficiently in a fast-paced environment under pressure, while maintaining professionalism 
  • Willing to work flexible and varying shift times including weekends and evenings 
  • Must be well-spoken, organized, detail-organized, dependable, and flexible 

Why work with Stronghold?

At Stronghold, we strive to create a workplace that is not only rewarding but also satisfying. We believe our employees are the driving force behind our success, and we are committed to providing them with an environment where they can thrive and reach their full potential. When you choose to work with us, you'll be joining a team of highly talented professionals who are passionate about what they do and dedicated to bringing technology expertise to our domain. We value innovation, collaboration, and a commitment to excellence, and we provide our employees with the resources and support they need to succeed. If you're looking for a challenging and fulfilling career, we invite you to apply.

Benefits

  • Market-competitive compensation
  • Fully paid benefits (Medical, Dental and Vision)
  • Fully Funded HSA (with HDHP)
  • 401k + Match
  • Company sponsored LTD, STD, life insurance and AD&D
  • Generous PTO policy
  • 15 company recognized holidays 
  • One week company-wide paid vacation 
  • Class A offices in prime locations
  • Parental Leave

Equal Opportunity Employer

Stronghold Investment Management is an equal opportunity employer. We believe in creating a diverse and inclusive workforce, where individuals of all backgrounds, experiences, and perspectives can thrive. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by applicable laws. We encourage applicants from underrepresented groups to apply and embrace the unique contributions they can bring to our organization.

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