What We Strive For 

At Strive Health, we’re driven by a purpose: transforming the broken kidney care system. Through early identification, engagement, and comprehensive coordinated care, we significantly improve outcomes for people with kidney disease, reducing emergency dialysis and inpatient utilization. Our high-touch care model integrates with local providers and uses predictive data to identify and support at-risk patients along their entire care journey. Recognized with ten prestigious workplace awards, including LinkedIn’s 2024 Top Startups in Denver, we’re setting a new standard in kidney care. We embrace diversity, celebrate successes, and support each other, making Strive the destination for top talent in healthcare. Join us in making a real difference.

Sr. Quality Assurance Specialist 

 

What We Strive For  

Strive Health is built for purpose — to transform a broken kidney care system. We are fundamentally changing the lives of people with kidney disease through early identification, engagement and comprehensive coordinated care. Strive’s model is driven by a high-touch care team that integrates with local providers and spans the entire care journey from chronic kidney disease through end-stage kidney disease, leveraging comparative and predictive data and analytics to identify at-risk patients. Strive Health’s interventions significantly reduce the rate of emergent dialysis crash, cut inpatient utilization and significantly improve patient outcomes and experience. Come join our journey as we create THE destination for top talent in the healthcare community and set a new standard for how kidney care should be done.  

  

Why We’re Worth the Application  

  • We Strive for excellence and Strive has been recognized with six Best Place to Work awards, including Forbes America’s Best Startup Employers 2023 and 2022, Built In Colorado’s Best Places to Work 2022 and 2024, Comparably’s Best Places to Work in Denver 2022 and The Tech Tribune’s Best Startups in Denver 2022. Additionally, Strive’s CEO, Chris Riopelle, has been recognized as one of Denver Business Journal’s Most Admired CEOs.  
  • We derive innovation and ideas from through authentic diversity intentionally building a team that represents the populations we serve in partnership with our Employee Resource Groups:   
  • Strive Forward - LGBTQ    
  • Underrepresented Minorities   
  • Women and Allies    
  • We care and support our Strivers within and beyond work to feel fully charged and empowered through our generous wellbeing offerings including:   
  • Flexible time off   
  • Companywide wellbeing days    
  • Volunteer time off  
  • Leave packages including a sabbatical, parental leave and eight weeks paid for living donor   
  • Professional development   
  • A dedicated certified financial planner   
  • Headspace, Carrot Fertility and Gympass for all Strivers  
  • We like to have fun by celebrating our successes as a team through team building, company gatherings, trivia, wellbeing raffles, pajama days, a companywide book club and more.    
  • We value tenacity to help us overcome obstacles with grit and determination to deliver compassionate kidney care.   

 

What You’ll Do 

As Sr. Quality Assurance Specialist, you will support the Patient Services Center (PCS) by ensuring that there is integrity in the overall enrollment process.  Through coaching and supporting PSC Senior Associates as they audit calls, both live via shadowing sessions and recorded calls, auditing system documentation, supporting the development of coaching plans, and individual 1:1 coaching of agents, this role is an integral part of the Strive Health Enrollment/Operations team.   

 

This role also supports Strive Health’s Kidney Hero teams and other market operations members by Creating and managing call audit scorecards and processes, works with the Quality department in QA initiatives, supports PSC Operations by leading meetings, innovating to improve quality in the overall department functionality and most importantly representing our Core Values in our everyday approach to quality and data integrity as a member of the leadership team.  This work is highly visible to C-level leadership and offers opportunity for rapid career progression. 

   

The Day to Day 

  • Run weekly, monthly, quarterly trending reports for managers to assist with coaching and development. 
  • Individual training and coaching for Senior PSC associates regarding call/documentation auditing as standard practice. 
  • Support ad hoc projects in Operations and beyond as necessary.  
  • Create and support quality measurements to track performance improvement.  
  • Execute quality improvement testing and activities 
  • Develop and manage quality assurance standards and company processes 
  • Adhere to industry quality and safety standards 
  • Ensure products meet expectations and demand 
  • Create reports documenting errors and issues  
  • Work closely with the development team to improve existing products. 
  • Maintain standards for reliability and performance of production. 

 

Minimum Qualifications 

  • 6+ years combined experience, education, or certification in a related field. 
  • Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms. 

 

Preferred qualifications 

  • Bachelor’s degree in a related field 
  • Healthcare analytics and reporting experience 
  • Workforce Management experience 
  • Contact center reporting experience  
  • Renal care or previous value-based care experience 
  • Experience with Clarity, Salesforce, Quick Sights 
  • In-depth understanding of Strive Health Patient Services department workflow and company policies (Enrollment and Virtual Back Office)  

  

About You 

  • Good customer focus 
  • Sharp attention to detail 
  • Strong analytical and problem-solving skills 
  • Meticulous and diligent attributes 
  • Great team player with the ability to work with minimal supervision 

 

Annual Base Salary Range: $28.00 - $32.25  

We care and support our strivers holistically by providing competitive compensation and a comprehensive benefits package, including: 

  • Medical, dental, and vision insurance 
  • Two employee assistance programs (EAP) 
  • 401k with employer match 
  • Employer paid and voluntary life and disability insurance 
  • Health and flexible spending account 
  • Paid holidays, flexible vacation time, sick time, volunteer time, and sabbaticals 
  • Eight weeks of paid living donor leave 
  • A well-being bundle with Carrot Fertility and Peloton at no cost 
  • Annual professional development stipend 
  • Mental health and financial wellness resources 

Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all the qualifications. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to talentacquisition@strivehealth.com 

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Strive Health’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.