About This Role

Strava is the leading digital community for active people with more than 125 million athletes in more than 190 countries. The platform offers a holistic view of your active lifestyle, no matter where you live, which sport you love and/or what device you use. Everyone belongs on Strava when they are pursuing an active life.

Strava’s Design Team advocates for our community members and our business, setting and executing on the vision for our product to connect athletes to what motivates them and help them find their personal best. We use design, research, data, strategy and empathy to guide cross-functional teams toward our common goal of becoming the preeminent platform for athletes. It is important to us to include diverse perspectives, and empower our teams to do great work.

As a Staff Product Designer focusing on Trust and Safety, you will lead multiple projects of significant scope, complexity, and responsibility in creative vision, strategy, and execution. This role will have a critical role in building a safe community for all users who use Strava. A community that is safe, free from abusive interactions and spam, free from bots and impersonation and built on strong principles is the remit of this role.

We are looking for someone who is a passionate advocate for the user, and will influence strategies in building user facing T&S experiences including reporting and appeals flows, block and mute functionality, privacy controls (audience, activity and map viz, heatmap privacy, etc.), to name a few. This person will also serve as a consultant on community moderator tools (in conjunction with our Groups designer), groups T&S challenges and direct messaging safety. This will ensure that content and behaviors causing harm to users or society do not compromise the quality of the product and the community it supports.

You’ll work closely with teams to identify user needs and problems, and define optimized end-to-end user journeys. You’ll collaborate closely with the design, product, data and engineering teams to deliver the best-in-class experience for Strava’s users.

This role is based in our San Francisco, CA or Denver, CO office with a hybrid in-office work requirement of at least 3 days per week.

For more information on compensation and benefits, please click here.

You’re excited about this opportunity because you will:

  • Lead innovative design strategies and solutions that are T&S focused
  • Implement user facing experiences that empower customers to protect themselves from harmful content and behavior, promoting a safe and inclusive environment.
  • Work closely with PM and Engineering on building transparency and voice into our remediations
  • Work closely with design systems on designing the experiences around audience controls, comments, removed content, blocked profiles and banned or suspended accounts
  • Lead and execute across all phases of the design process from vision to implementation
  • Collaborate with the Trust and Safety team to create products and experiences that meet the safety needs of our users and Strava community
  • Develop hypotheses and execute experiments that improve our customers’ experience
  • Have direct and easily attributable impact on our business growth
  • Partner with research team, and use research techniques, competitive analysis and data to inform strategic and tactical design decisions
  • Collaborate with partners in product, engineering, legal and analytics to help identify problems and opportunities and help shape strategic vision
  • Mentor designers and raise the quality bar across design and product

You will be successful here by:

  • Embracing an inclusive, collaborative environment that elevates a diverse set of voices and experiences.
  • Applying a systems thinking approach to problem solving
  • Clearly and simply articulating your design decisions and connecting your design decisions back to team goals and objectives
  • Guiding the vision for the product and achieving it through design explorations, documentation, and presentations
  • Collaborating in qualitative research and quantitative analysis
  • Producing detailed specs for your interaction models and UI and collaborating with engineers

We’re excited about you because you have:

  • Minimum 7 years of experience in designing and launching products and features, with a minimum of 3 years in the Trust and Safety space..
  • A portfolio that showcases what you’ve shipped and the impact it had
  • Designed and shipped experiences for both web and native mobile apps
  • Advance knowledge of the end-to-end product design process, demonstrating a command of product strategy, distilling the jobs to be done for the users, journey mapping, information architecture, wireframing and prototyping, user testing, and high-fidelity designs
  • Demonstrated the power of design to drive business impact
  • Passion for testing ideas, taking smart risks and learning from them
  • Experience working in an Agile software organization, in cross-functional teams / pods / vertical teams

About Strava

Strava is Swedish for “strive,” which epitomizes who we are and what we do. We’re a passionate and committed team, unified by our mission to connect athletes to what motivates them and help them find their personal best. With billions of activity uploads from all over the world, we have a humbling and adventurous vision: to be the record of the world’s athletic activities and the technology that makes every effort count.

Strava builds software that makes the best part of our athletes’ days even better. Just as we’re deeply committed to unlocking their potential, we’re dedicated to providing a world-class, inclusive workplace where our employees can grow and thrive, too. We’re backed by Sequoia Capital, TCV, Madrone Partners and Jackson Square Ventures, and we’re expanding in order to exceed the needs of our growing community of global athletes. Our culture reflects our community. We are continuously striving to hire and engage diverse teammates from all backgrounds, experiences and perspectives because we know we are a stronger team together.

Despite challenges in the world around us, we are continuing to grow camaraderie and positivity within our culture, and we are unified in our commitment to becoming an antiracist company. We are differentiated by our truly people-first approach, our compassionate leadership, and our belief that we can bring joy and inspiration to athletes’ lives — now more than ever. All to say, it’s a great time to join Strava!

Strava is an equal opportunity employer. In keeping with the values of Strava, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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