About this Role

The Content Support Representative is part of the Community Management Team at Strava, which is responsible for handling inquiries and feedback from all Strava members. The Content Support Rep. will assist the Support Content Lead with maintaining the Zendesk-hosted Help Center with a specific focus on maintaining the content that has been translated.

Responsibilities

  • Maintain translated content in the Help Center primarily by coordinating with the in-house localization team.

  • Work cross-functionally and use analytics to identify which articles should be prioritized for future translations.

  • Periodically audit for updates to previously translated articles and facilitate the translation of the changes.

  • Coordinate with other members of the Community Management team that are able to provide ad-hoc translations.

  • Take on other tasks as needed including updating Help Center articles, removing outdated content, and updating the team’s internal knowledge base.

About You

You are extremely organized and have the ability to stay focused, work quickly, and independently, whether it’s working remotely or in our offices. Other requirements include:

  • Solid familiarity with the Strava platform.

  • You thrive by working independently, taking initiative, and demonstrating excellent follow through.

  • Self-motivated and seeks ownership with a “make it happen” attitude.

  • You are flexible and able to take on a variety of different tasks.

  • You have experience with basic technical troubleshooting.

  • Strong attention to detail in document organization, composition, clarity, and grammar.

  • You understand how to use analytics to make informed decisions.

  • Preference given to foreign language speakers.

In your cover letter please include responses to the following questions:

  • What excites you about working for the Strava support team?

  • Are you familiar with the Strava platform? If so, please include a link to your profile.

  • Do you have experience juggling multiple, miscellaneous tasks?

  • Are you fluent in any other languages? If so, please include a writing sample.

About Strava

Strava is Swedish for “strive,” which epitomizes who we are and what we do. We’re a passionate and committed team, unified by our mission to connect athletes to what motivates them and help them find their personal best. And with billions of activity uploads from all over the world, we have a humbling and audacious vision: to be the record of the world’s athletic activities and the technology that makes every effort count.

Strava builds software that makes the best part of our athletes’ days even better. And just as we’re deeply committed to unlocking their potential, we’re dedicated to providing a world-class, inclusive workplace where our employees can grow and thrive, too. We’re backed by Sequoia Capital, Madrone Partners and Jackson Square Ventures, and we’re expanding in order to exceed the needs of our growing community of global athletes. Our culture reflects our community – we are continuously striving to hire and engage diverse teammates from all backgrounds, experiences and perspectives because we know we are a stronger team together.

In light of the global pandemic, Strava is currently working in a fully remote capacity. As always, we remain committed to fully supporting our employees, especially their mental health and wellbeing, through these challenging times. Despite challenges in the world around us, we are continuing to grow camaraderie and positivity within our culture and we are unified in our commitment to becoming an antiracist company. We are differentiated by our truly people-first approach, our compassionate leadership, and our belief that we can bring joy and inspiration to athletes’ lives — now more than ever. All to say, it’s a great time to join Strava!

Strava is an equal opportunity employer. In keeping with the values of Strava, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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