About the Role

In Trust and Safety, we focus on issues that are critical to the well being of our members and systems. From hate speech and abuse mitigation to privacy control and inclusion. These areas call for creative, systems-level thinking and relationship building across our organization to enable athletes to strive for their personal best while protecting them against harm. Our team is looking for a designer with the drive, focus, and fearlessness to engage the integrity space in meaningful and impactful ways.

On the Trust and Safety team through attentive user and market research you will explore, validate, and co-create design products that support an environment where athletes can determine for themselves what is safe, fun, or competitive in ways that are comfortable for them.

Day to day, you will interact with partners across the organization with all sorts of subject matter expertise and perspectives. In the product designer role, you will be a big part of contributing the athlete-centric design perspective, use our design systems and processes, and lead design delivery on the team. This role carries the responsibility of being a champion for the athletes we work for, creating a shared reality around what we can build, and contribute to strategy-building with the team.

You must share a portfolio to be considered for the role. This is a full-time position working remotely with a team based out of our Denver office.

Areas of Focus

  • Spin usable, elegant design solutions from difficult, challenging situations

  • Give and receive feedback in regular reviews and critiques with designers, cross-functional partners

  • Devise UX flows, prototypes, UI mockups, sketches, visuals, decks, and explanations that garner understanding and alignment in those they’re presented to

  • Iterate designs based on feedback from a diverse spectrum of team members, users, and subject matter experts

  • Work with cross-functional partners on the team, and across the org in an inclusive way to assess, identify, and prioritize threats of harm, confusion, or surprise around our various controls, settings, and experiences

  • Help align the team around product problems, solutions, process improvements, and system designs

  • Work with the Trust and Safety team as well as company leadership to devise strategies, roadmaps, and indicators of success for developed products

  • Build skill and effectiveness in the trust, safety, and integrity space by understanding the industry and technologies involved

  • Work with people who are really good at what they do, love design, who also hike, quilt, run, cycle, sew, draw, swim, write meme-iors, cherish time with their kids, travel, and add copious amounts of document screenshots or “doc shots” to their decks in the team share-outs.

What We’re Looking For

  • 8-10 years of experience in cross-platform product design (web and native mobile). Experience with internal-facing tools is a bonus

  • A portfolio of desktop and mobile digital experiences with detailed descriptions of the problem being solved, your process, role, and contribution.

  • Examples of your work that show how you creatively solved user-centric problems through visual design, ux, and information architecture

  • A staunch advocate and actor in the driving of solving real customer problems through discovery and research

  • Strong demonstration of partnership with research, with having led research to inform strategy and validate assumptions a big plus

  • A champion of discovery and learning at the early stages of new work, and throughout — ideally with examples to demonstrate discovery process

  • Demonstrable collaboration with engineering, design, analytics, research, brand, communications and legal teams

  • Comfortable grabbing a dry erase marker or Mural board, and bringing people together to facilitate conversations about design priority, users problems, or to validate ideas or opinions

  • Drive and support conversations about what problems we’re solving, why, and are fearless about changing your mind when new information arises

  • Willingness to push beyond the boundaries of comfort and role to empathize with the perspectives of cross-functional partners

  • Bold about encouraging conversations and collaboration between other designers and across product teams to support our integrity work

  • Someone driven by curiosity for user behavior and empathy for diverse perspectives

  • An active driver of collaboration who builds trusting and strong relationships in any situation we drop you into; all while influencing without formal authority.

  • Capable of encouraging productive processes but flexible and agile when ambiguous or decisive situations arise

About the Design Team

We are here to support you as a designer and human being by helping you maintain a high quality bar for Strava’s products as well as navigate new opportunities to share and grow. We invite contrast in more ways than in Figma we seek diverse perspectives and great feedback because this is how we mature as a field. We also like having fun, and hope you do too.

About the Trust and Safety Team

We are a strong cross-functional team that consists of a core of leads (PM, PD, Eng, Analyst) that work a greater cross-functional team of Engineers, Community Management, and Legal subject matter experts. Working on areas we own, as well as consultants horizontally across Strava, we are a driven by the mission for athletes to trust their interactions on Strava and that their person and activities are safe.

About Strava

Strava is Swedish for “strive,” which epitomizes who we are and what we do. We’re a passionate and committed team, unified by our mission to connect athletes to what motivates them and help them find their personal best. And with billions of activity uploads from all over the world, we have a humbling and audacious vision: to be the record of the world’s athletic activities and the technology that makes every effort count.

Strava builds software that makes the best part of our athletes’ days even better. And just as we’re deeply committed to unlocking their potential, we’re dedicated to providing a world-class, inclusive workplace where our employees can grow and thrive, too. We’re backed by Sequoia Capital, Madrone Partners and Jackson Square Ventures, and we’re expanding in order to exceed the needs of our growing community of global athletes. Our culture reflects our community – we are continuously striving to hire and engage diverse teammates from all backgrounds, experiences and perspectives because we know we are a stronger team together.

In light of the global pandemic, Strava is currently working in a fully remote capacity. As always, we remain committed to fully supporting our employees, especially their mental health and wellbeing, through these challenging times. Despite challenges in the world around us, we are continuing to grow camaraderie and positivity within our culture and we are unified in our commitment to becoming an antiracist company. We are differentiated by our truly people-first approach, our compassionate leadership, and our belief that we can bring joy and inspiration to athletes’ lives — now more than ever. All to say, it’s a great time to join Strava!

Strava is an equal opportunity employer. In keeping with the values of Strava, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.

This job description was posted in 2020.


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