Strava is Swedish for “strive,” which epitomizes our attitude and ambition: We’re a passionate and committed team, unified by our mission to build the most engaged community of athletes in the world. Every day, we’re searching for new ways to inspire athletes and make the sports they love even more fun. But it’s not only about achieving – we’re an inclusive team, dedicated to elevating each other and the members of our community. That balanced approach has helped us revolutionize our industry, and we’re just getting started. Millions of athletes are on Strava, millions more will come. When you’re ready for a challenge and a team that will support you along the way, join us.
About Strava Metro:
Strava Metro is a division of Strava with the mission to produce state-of-the-art spatial data products and services to make cycling, running, and walking in cities better. Strava Metro began as a research project in 2013 between Strava’s Hanover, NH office and the Oregon Department of Transportation. Today, Strava Metro provides critical insights to over 100 regional, state and municipal customers around the world, from Queensland, Australia to the State of Texas to Transport for London. And the Metro team is composed of dedicated individuals who are motivated by the opportunity to build a scalable business and by the desire to have a positive social impact. As proud as we are of what Strava Metro has been able to accomplish to-date, we believe Metro has a huge opportunity for future growth and impact with the right leadership in place.
Strava Metro is growing rapidly and we are looking for a highly motivated individual with strong GIS skills and the desire to help Metro clients change the world one region at a time. This role will be working directly with our global set of clients to ensure they are achieving their goals and maximizing their use of the Metro data. This person will work with clients of all technical, GIS, and big data skill capacities to ensure they are achieving the insights the Strava Metro product provides.
Customer Success is an integral part of the long term vision of Metro and we’re looking for creative problem-solvers who are eager to help our customers of varying skill sets. We’re looking for candidates who are passionate about improving the way the world monitors and improves cycling and pedestrian infrastructure. As the direct link to the customer, you will have the opportunity to influence product decisions with the purpose of contributing to make riding, running and walking better everywhere!
Strava Metro Customer Success Mission Statement
The Strava Metro Customer Success team is committed to helping our customers create world class cycling/walking cities and systems through better data for better cities. We accomplish this through a mutually beneficial partnership between Strava Metro and our customers, which ensures the data is used in a more meaningful way.
What You Will Be Doing:
- Interact and collaborate with customers around the globe
- Work with new customers through the onboarding and training process
- Create technical and programmatic solutions for clients to help further their success
- Ensure Metro customers are achieving everything they expect from the Metro product
- Respond to technical and product questions generated by our customers through emails or phone calls
- Work to establish benchmarks around Metro customer success metrics
- Work both collaboratively and independently within a team setting (we love Slack!)
- Identify and communicate process, product enhancements, and features, and communicate these customer needs and requests to Product/Engineering.
- Collaborate with other Strava Metro teams to improve the customer's experience
- Collaborate with the Metro sales team to assist in scoping projects and answering technical questions for potential customers
- Document and communicate the real world impact made by our customers
- Contribute to external communications such as Community postings, support newsletters, and knowledge base articles
- Run quality checks on changes and updates to the product before they are released to customers
- Update user documentation as needed
We are looking for a big thinker who works well in a team setting. It’s critical to us that everyone on the Metro team believes in our mission to build spatial products that can be used to further serve the Strava user base through better bike and pedestrian infrastructure. Our vision is to fundamentally change how planning groups around the globe go about monitoring, evaluating, and improving cycling and pedestrian use on their networks.
Who we’re looking for:
- You are a positive and creative person
- You have a passion for unlocking the power of data to have real impact on how the world works
- You have an affinity for the fast-paced, changing environment of a start-up company
- You have a sense of humor and a unique personality
- B.S. in computer science, GIS or equivalent experience.
- Experience in active transportation planning or transportation engineering a plus
- 2+ years of relevant experience working with a portfolio of customers
- Strong Geo skills ranging from ESRI to Open Source
- Programing/Scripting: Python, SQL, Ruby, and/or Go
- Excellent communications and presentation skills
- Willingness to think outside the box and thrive in a start-up culture
Backed by Sequoia Capital, Madrone Partners and Sigma Partners, Strava is expanding in order to exceed the needs of our growing community of global athletes. By joining our team, you will help push Strava forward in fresh, innovative ways. You will engage in interesting and challenging work that will improve the lives of our athletes every day. And in the same way that Strava is deeply committed to unlocking the potential of our athletes, we are dedicated to providing a world-class workplace where our employees can grow and thrive. Join us!
Strava is an equal opportunity employer. In keeping with the values of Strava, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.