The VP of Strategy – Customer Experience Analytics will join the Stratifyd Strategy team to provide subject matter expertise and domain knowledge on driving impactful improvements to the customer experience through the use of advanced analytics.  Specifically, the candidate will apply their expertise in a holistic view of CX through the use of advanced analytics in unstructured data (text and speech) in addition to structured data (customer attributes, operational data, etc.).  This role will contribute to the launch of new solutions by identifying, designing, developing and measuring commercial market medical insight related use cases and deliverables within the Pharma vertical.

The VP of Strategy will strategically partner with Sales, Marketing and Product teams to:

  • Build relationships with senior leaders in target strategic accounts, both prospects and customers
  • Meet with senior business leaders at prospect companies to understand their business goals and articulate Stratifyd’s value proposition
  • Shape our clients’ and prospects’ CX vision by sharing best practices, use cases of how Stratifyd has enabled other organizations to overcome obstacles and challenges, and serving as the SME during sales cycles and post-sales with existing customers
  • Provide thought leadership in partnership with Marketing to grow Stratifyd’s brand awareness and positioning through the use of white papers, webinars, conferences, and other opportunities
  • Understand Stratifyd’s product capabilities and be able to convincingly articulate our unique differentiators, particularly as they help solve the specific business problems faced by each customer/prospect
  • Support the sales, services, and product organizations in the design of solutions to ensure customers realize the maximum value from our products and services
  • Continue to develop your expertise and share it with the sales team, other Stratifyd teams, clients and prospects through informal and formal knowledge sharing 
  • Actively participate in company-wide strategy and product vision for the TMS space, representing the market point of view
  • Partner with the sales team on sales and account strategy
  • Partner with sales leadership on account strategy, region development and team ramping
  • Partner with Stratifyd’s (or Partner) Implementation and Professional Services teams to provide best practice guidance, participate in strategic meetings and help with senior relationship management as needed

Skills and Expertise:

  • Deep experience with advanced analytics including text/speech and structured data.  In addition to surveys, specifically working with conversational data such as calls, chat, and email.
  • Experience leading teams that have a proven track record of driving measurable ROI, and not just “insights”, at leading companies
  • Strong understanding of holistic CX beyond just analytics, including strategy and culture
  • Experience overseeing a software purchase and/or CX implementation/deployment process
  • Strong skills in data management, analysis, and problem solving
  • Strong selling and influencing skills
  • Exceptional written communication and verbal communication skills
  • Attention to detail and a desire to provide high quality results
  • Intellectual curiosity and the ability to learn quickly
  • Self-motivated and able to work independently with minimal supervision
  • Team-oriented and works well in a collaborative environment
  • Comfort working in an emerging field  

Required Qualifications:

  • Significant experience presenting to senior executives
  • Proficient using data to inform programs and decisions
  • Bachelor’s degree
  • Experience using and/or selling analytics platforms

Preferred Qualifications:

  • Experience in Financial Services, Healthcare, Insurance, Consumer Product Goods or Retail Industries
  • Masters degree

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