About Stori
Stori is a fast-growing, venture-backed financial technology company, on a mission to democratize credit access for 400 million underbanked LatAm consumers. Stori currently operates in Mexico and has a global team with offices in Arlington Virginia, Mexico City, and Asia. We have quickly made our mark as one of the top digital banks in Mexico with more than two million applicants for our credit card product since launching.
Stori is one of the top-funded startups in the region with US$250 million raised to date. We are backed by top global venture capital funds, such as GGV Capital, GIC, Lightspeed Venture Partners, General Catalyst, Goodwater Capital, Mexico’s Tresalia Capital, Vision Plus Capital, BAI Capital and Source Code Capital; who have successfully invested in startups such as Affirm, Airbnb, Alibaba, Stripe, and TikTok.
Stori has a standout founder team among fintechs, leveraging 100+ years of accumulated experience in consumer finance, banking and technology across Mastercard, Intel, Capital One, Morgan Stanley, GE Capital, and HSBC in the U.S., Mexico and Asia. The team has launched and managed many multi-million-customer credit card products globally, providing a wide breadth of experience and knowledge to our team.
We welcome diversity of background, experience and thinking. Storians are passionate about our mission and take pride in the products we build. Our culture thrives off of a flat structure and an inclusive environment where all of our employees can be their authentic selves, with boundless opportunities for professional growth.
The Role
Responsible for the long-term UX/UI content strategy by understanding customers and business needs. Guiding our users through an intuitive, easy-to-use experience and contributing to a product team to develop strategies based on insights from real people.
You will
- Liaison between different stakeholders, Marketing, and UX team
- Build strong and empathic communication with our target audiences
- Analysis of product metrics
- Work with the product team to ensure a distinctive brand voice in each customer's touch point.
- Gather information to generate research plan strategies according to business objectives and user needs.
- Guide the team on new improvements and development of product strategy
- Creation of copies and microcopies
- Define content strategy with the marketing team
- Develop content for multiple channels such as notifications, emails, apps, and websites.
- Support our design system, working closely with our UXD to define copy on design components such as labels, buttons, etc.
Requirements
- 2-3 years of experience as a UX Writer.
- Preferably, a bachelor's degree in communication, content strategy, or something similar.
- Knowledge in the creation of copies and microcopies in a variety of formats.
- Write content for multiple channels such as emails, landing pages, short articles, and clear and concise content, including UI components, notifications, chatbots, and self-service platforms.
- Experience in the interpretation of quantitative and qualitative feedback and use of data and research to evaluate content impact.
- Excellent communication skills, empathy for the user, and the ability to get buy-in on ideas.
- Adept at handling and analyzing both quantitative and qualitative data
Strong preference
- Desirable knowledge on usage of design software (Figma, Zeplin)
- Effective communication with different stakeholders inside and outside the organization.
- Negotiation and presentation skills, persuade with sustained design decisions.
What we offer
- Make a positive impact on the lives of our customers via financial inclusion
- Professional development opportunities
- International exposure & work experience
- Company swag
- Legally required benefits
