About Stori
Stori is a fast-growing, venture-backed financial technology company, on a mission to democratize credit access for 400 million underbanked LatAm consumers. Stori currently operates in Mexico and has a global team with offices in Arlington Virginia, Mexico City, and Asia. We have quickly made our mark as one of the top digital banks in Mexico with more than two million applicants for our credit card product since launching.
Stori is one of the top-funded startups in the region with US$250 million raised to date. We are backed by top global venture capital funds, such as GGV Capital, GIC, Lightspeed Venture Partners, General Catalyst, Goodwater Capital, Mexico’s Tresalia Capital, Vision Plus Capital, BAI Capital and Source Code Capital; who have successfully invested in startups such as Affirm, Airbnb, Alibaba, Stripe, and TikTok.
Stori has a standout founder team among fintechs, leveraging 100+ years of accumulated experience in consumer finance, banking and technology across Mastercard, Intel, Capital One, Morgan Stanley, GE Capital, and HSBC in the U.S., Mexico and Asia. The team has launched and managed many multi-million-customer credit card products globally, providing a wide breadth of experience and knowledge to our team.
We welcome diversity of background, experience and thinking. Storians are passionate about our mission and take pride in the products we build. Our culture thrives off of a flat structure and an inclusive environment where all of our employees can be their authentic selves, with boundless opportunities for professional growth.
As the Product Lead you will play a critical role in leading the strategy, development, and execution of a state-of-the-art customer experiences that delights our prime customers. You will work closely with cross-functional teams, including engineering, design, marketing, and customer service ops. A key aspect of this role is also to be able to align other squads around a bold ambition and to synchronize their efforts.
Your mission will be to act as a leader and guide the squad in the following activities:
- Product Strategy: Develop a comprehensive product strategy for the customer service tool that aligns with our overall business objectives. Conduct market research, customer feedback analysis, and competitor analysis to identify opportunities and create a compelling product roadmap.
- Product Development: Lead the end-to-end product development process, from conceptualization to launch. Collaborate with engineering and design teams to define product requirements, user stories, and technical specifications.
- User-Centric Approach: Understand the needs and pain points of our customer service teams and end-users. Advocate for customer-centric design and continuous improvement by gathering feedback and data-driven insights.
- Project Management: Drive project execution by coordinating with cross-functional teams, setting clear milestones, and ensuring timely delivery of product features. Proactively manage risks and resolve any roadblocks that may arise during development.
- Product Launch and Adoption: Develop and execute a go-to-market strategy for the customer service tool. Collaborate with marketing and sales teams to ensure successful product launches and seamless adoption by customers.
- Performance Analysis: Continuously monitor the performance of the customer service tool post-launch. Utilize analytics and user feedback to make data-driven decisions for product enhancements and optimizations.
- Stakeholder Communication: Effectively communicate product updates, progress, and results to executive leadership and stakeholders. Present insights, findings, and recommendations in a clear and concise manner.
- Industry Awareness: Stay informed about industry trends, best practices, and emerging technologies related to customer service tools. Utilize this knowledge to drive innovation and maintain a competitive edge in the market.
What we are looking for:
- Proven experience (4+ years) in product management, specifically leading the development of a financial product
- Demonstrated success in driving product development from concept to launch, and managing product lifecycles.
- Excellent project management skills, with the ability to lead and collaborate with cross-functional teams effectively.
- Data-driven mindset with proficiency in utilizing analytics and user insights to inform product decisions.
What we offer
- Make a positive impact on the lives of our customers via financial inclusion
- Professional development opportunities
- International exposure & work experience
- Company swag
- Legally required benefits
