About Stori
Stori is a fast-growing, venture-backed financial technology company, on a mission to democratize credit access for 400 million underbanked LatAm consumers. Stori currently operates in Mexico and has a global team with offices in Arlington Virginia, Mexico City, and Asia. We have quickly made our mark as one of the top digital banks in Mexico with more than two million applicants for our credit card product since launching.
Stori is one of the top-funded startups in the region with US$250 million raised to date. We are backed by top global venture capital funds, such as GGV Capital, GIC, Lightspeed Venture Partners, General Catalyst, Goodwater Capital, Mexico’s Tresalia Capital, Vision Plus Capital, BAI Capital and Source Code Capital; who have successfully invested in startups such as Affirm, Airbnb, Alibaba, Stripe, and TikTok.
Stori has a standout founder team among fintechs, leveraging 100+ years of accumulated experience in consumer finance, banking and technology across Mastercard, Intel, Capital One, Morgan Stanley, GE Capital, and HSBC in the U.S., Mexico and Asia. The team has launched and managed many multi-million-customer credit card products globally, providing a wide breadth of experience and knowledge to our team.
We welcome diversity of background, experience and thinking. Storians are passionate about our mission and take pride in the products we build. Our culture thrives off of a flat structure and an inclusive environment where all of our employees can be their authentic selves, with boundless opportunities for professional growth.
The Role: The HRBP will serve as the primary point of contact for all HR-related matters for the call center operations team and will be responsible for ensuring that HR policies and procedures are followed consistently and effectively across all areas. In addition to managing day-to-day HR operations, the HRBP will provide guidance and support to the call center operations team on complex HR issues, including compliance, employee relations, and legal matters.
- Labor Relations: Develop and maintain positive labor-management relationships with operations agents. Address and resolve employee grievances and conduct negotiations related to terminations. Execute exits both voluntary and involuntary. Handle the administrative process of exits, administrative sanctions and documentation of any other HR process.
- Recruitment: Work with the call center operations team to identify and acquire the right talent for their teams, conduct interviews, and work to execute staffing plans in conjunction with the recruitment team.
- Employee engagement: Implement engagement and retention programs to foster a positive employee experience, promote employee development, and enhance employee satisfaction.
- Compliance and HR Administration: Ensure compliance with employment laws and regulations, and oversee the administration of HR policies and procedures. Work with other HR functions such as compensation and benefits, HRIS, and learning and development to ensure HR programs are consistent with company policies.
- Assessing training and development needs: As a Senior Manager, you would need to continually assess the training and development needs of the organization, and adjust training programs as necessary. This would involve analyzing performance data, identifying gaps in knowledge and skills, and designing targeted training programs to address those gaps.
What we are looking for:
- Experience
- Bachelor's degree in Human Resources, Business Administration, or related field.
- 3+ years of experience as an HRBP, preferably in a call center environment.
- Strong knowledge of HR practices and employment laws and grievance procedures.
- Experience working with Unions is a plus.
- Experience in working with +200 size operations teams.
- Skills and attitudes
- Excellent interpersonal and communication skills.
- Strong problem-solving and decision-making skills.
- Ability to work effectively in a fast-paced, high-volume environment.
- Demonstrated ability to establish and maintain effective relationships with internal and external stakeholders.
- Positive attitude, strong work ethic, and a team player.
Required language: Spanish & Intermediate English
What we offer
- Make a positive impact on the lives of our customers via financial inclusion
- Professional development opportunities
- International exposure & work experience
- Company swag
- Legally required benefits
