About Stori
Stori is a fast-growing, venture-backed financial technology company, on a mission to democratize credit access for 400 million underbanked LatAm consumers. Stori currently operates in Mexico and has a global team with offices in Arlington Virginia, Mexico City, and Asia. We have quickly made our mark as one of the top digital banks in Mexico with more than two million applicants for our credit card product since launching.
Stori is one of the top-funded startups in the region with US$250 million raised to date. We are backed by top global venture capital funds, such as GGV Capital, GIC, Lightspeed Venture Partners, General Catalyst, Goodwater Capital, Mexico’s Tresalia Capital, Vision Plus Capital, BAI Capital and Source Code Capital; who have successfully invested in startups such as Affirm, Airbnb, Alibaba, Stripe, and TikTok.
Stori has a standout founder team among fintechs, leveraging 100+ years of accumulated experience in consumer finance, banking and technology across Mastercard, Intel, Capital One, Morgan Stanley, GE Capital, and HSBC in the U.S., Mexico and Asia. The team has launched and managed many multi-million-customer credit card products globally, providing a wide breadth of experience and knowledge to our team.
We welcome diversity of background, experience and thinking. Storians are passionate about our mission and take pride in the products we build. Our culture thrives off of a flat structure and an inclusive environment where all of our employees can be their authentic selves, with boundless opportunities for professional growth.
The Role
Responsible for the Research and Usability Laboratory, giving horizontal support to the different sprint teams, ensuring that each of the proposals has the validation of real people in real contexts by understanding our customers needs, behaviors, goals and motivations. Working hand in hand with the UX designers providing valuable insights to help drive the product strategy.
You will
- Collaborate with cross-functional teams to identify research objectives and design appropriate studies.
- Lead quantitative research studies (eg. Promoter Score (NPS)) and segmentation improvement initiatives for financial products.
- Use quantitative surveys to gather insights and feedback from target audiences.
- Apply weighting principles to ensure accurate representation of data.
- Expert in questionnaire design, processing and presenting results with storytelling principles
- Stay updated on industry trends, best practices, and emerging methodologies in quantitative research.
Requirements
- Bachelor’s or advanced degree in a relevant field (e.g., statistics, psychology, sociology, economics, others).
- Minimum of 3 years of experience in quantitative research, particularly within large market research agencies and on client´s side.
- Strong expertise in pre-testing methodologies and quantitative survey design.
- Working knowledge of qualitative research methods.
- Basic knowledge of analytical and statistical skills (eg. SPSS).
- Effective communication skills to convey research findings to diverse stakeholders.
Preferred Qualifications:
- Experience working within the financial industry.
- Familiarity with customer experience metrics and strategies specific to the financial sector.
What we offer
- Make a positive impact on the lives of our customers via financial inclusion
- Professional development opportunities
- International exposure & work experience
- Company swag
- Legally required benefits
