Our Director of Workforce Operations will oversee all recruitment, training, and management of Parcel’s driver and warehouse teams. We’re looking for an exceptionally organized, process-oriented, and disciplined operations pro who’s excited to build and manage the best delivery team the world has ever seen.

RESPONSIBILITIES

- Developing hiring and staffing models for drivers and warehouse associates

- Reviewing and updating forecast models by collecting and analyzing operational data

- Owning and maintaining all SOPs for hiring, training, and managing drivers and warehouse associates

- Identifying and monitoring workforce trends and delivering reports with key insights to remainder of operations team

- Working with HR teams at Parcel, Walmart, and Jet to align on HR goals and establish best practices

- Developing and implementing incentive and discipline programs to maximize workforce performance and retention

- Overseeing workforce payroll, benefits, and other HR items and serving as a final escalation point for issues 

REQUIRED QUALIFICATIONS

- 7+ years in operations management and/or HR with 3+ years in hiring, training, and/or managing a workforce

- Mastery of Google Sheets / Excel

- Leadership instinct -- You naturally manage others with patience, tact, and discipline and have managed a large workforce

- Exceptional (and perhaps obsessive) attention to detail -- You never let anything slip through the cracks

- Ability to multitask -- No matter how chaotic the circumstances, you know how to handle lots of moving pieces without getting overwhelmed

- Commitment to irregular working hours -- You understand what being at a 24/7 logistics company means and aren't scared by late night or weekend on-call hours

- Passion for dynamic environments -- You’re excited by the prospect of working at a young, high-growth company where things are changing every day

- Good sense of humor 

THIS WON’T BE A GOOD FIT IF

- You get overwhelmed easily or have a short temper

- You ever arrive late to anything

- You lose emails or take days to reply

- You work best in highly structured environments

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