Parcel is a technology-based last-mile delivery company, launched in 2014. We deliver for online retailers looking to improve their customer experience, with services like same-day delivery and scheduled evening delivery. We pride ourselves on exceptional service and unparalleled transparency -- made possible by our all-employee workforce and proprietary technology platform. In September 2017, we were acquired by Walmart, where we're continuing to independently operate as usual while beginning to deliver for Walmart and Jet as well. 

This next chapter is going to be the craziest and most exciting yet -- come join us!

Operations Manager

Parcel is seeking a disciplined, analytical, and experienced Operations Manager to join our amazing team. We’re looking for a resourceful, efficient, and detail-oriented logistics pro who's excited to build, refine, and execute operations through our breakneck growth.

Responsibilities may include:

  • Developing and implementing scalable processes for routing, staffing, delivery operations, and package processing/sorting/storage
  • Assisting with driver management, dispatch duties, and delivery supervision
  • Leading our team to ensure a smooth operation on a daily basis and act as a point of escalation for any issues that arise
  • Managing the expansion and maintenance of company fleet and facilities
  • Building and maintaining strong relationships with our vendors and clients and overseeing day-to-day communications with relevant parties

Required Qualifications:

  • 5+ years of experience in operations management with 2+ years of people management
  • Natural leadership instinct: you have a demonstrated ability to manage operational teams with patience, tact, and discipline
  • Eagerness to get your feet wet in all types of operations: you love jumping from one project to the next and are excited by a multi-faceted role
  • Exceptional (and perhaps obsessive) attention to detail: you never let anything slip through the cracks
  • Extreme resourcefulness: you have a rare knack for getting amazing things done quickly, cheaply, and independently
  • Commitment to hard work and irregular hours: you understand what being at a high-growth startup means and aren't scared away by a 24/7 operation
  • Impeccable communication skills: you speak and write articulately with a focus on efficiency and clarity

Preferred Qualifications: 

  • Experience in transportation and/or e-commerce fulfillment
  • Experience in a startup or other high-growth environment
  • Mastery of Excel / Google Sheets
  • Current driver’s license

This won't be a good fit if you: 

  • Work best in highly structured environments
  • Get overwhelmed easily
  • Don’t like getting your hands dirty (figuratively or literally!)
  • Lose emails or take days to reply
  • Ever arrive late to anything

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