FULFILLMENT MANAGER

Jetblack is the first portfolio company within Store Nº8, the incubation arm of Walmart, which is focused on transforming the future of retail. Jetblack is a members-only personal shopping and concierge service that combines the convenience of e-commerce with the customized attention of a personal assistant. Our ultimate goal is to create a new standard of consumer shopping with the fastest most delightful end-to-end consumer experience.

Our unique positioning as the first stand-alone company incubated by Walmart gives us access to resources needed to have impact at massive scale and reinvent consumer shopping behaviors. Our journey has just begun and we are building a hard-working passionate founding team to join us changing the retail landscape and driving technical innovation.

Jenny Fleiss, the CEO and co-founder of Jetblack, previously co-founded Rent the Runway, a business that has transformed the retail industry by making designer clothing rentals a convenient and accessible luxury experience for millions of women.

We're blushing. Some of our favorite press links:

https://www.entrepreneur.com/article/314307    

https://www.inc.com/zoe-henry/rent-the-runway-co-founder-launches-jetblack-takes-on-amazon.html

 

Preferred Qualifications:

  • Flexibility / ability to reinvent and reimagine as our business scales
  • Experience managing people and building a new operation
  • Hands-on experience in fulfillment or logistics

 

You will love this job if:

  • Nailing a process excites you - You get satisfaction from driving efficiency and accuracy
  • You’re motivated by numbers - You enact change quickly to improve key metrics
  • Efficiency is your middle name - You are constantly striving for improvements (no matter how small or big!)
  • You’re a team player - You play well with others, are low maintenance and fun to be around
  • Your think outside the box - You have the ability to be strategic yet scrappy and love tackling new problems
  • You’re resilient - You're okay with not having all the answers - it’s an opportunity to be innovative
  • Seeing others succeed makes your day - You are able to manage, train, and work with a diverse team

 

What you’ll do:

  • Supervise day-to-day fulfillment operations across the shift, including induction, pick/pack, and QC
  • Build out a scalable training program and SOPs as our team grows
  • Collaborate with other Logistics functions, including Sourcing and Dispatch, to manage product flows and drive tool & process improvements
  • Collect and analyze data on customer experience defects and recommend improvements
  • Track daily output and metrics of team members, enforcing a reporting systems and delivering feedback
  • Shape our staffing model to balance service needs with flexible growth, and manage scheduling and daily assignments
  • Build and champion team culture

 

What you should have:

  • 5+ years in a supply chain/operations/consulting role
  • Bachelor's Degree or equivalent is preferred
  • Experience working in customer facing role is preferred
  • Excellent interpersonal and communication skills
  • Ability to work independently and as a team
  • Experience managing people
  • Excellent verbal and written communication skills, fluent in English
  • Ability to perform detailed data analysis and manage KPIs
  • Proficiency in Excel and Powerpoint; SQL is a plus

 

Please note: The work schedule may include weekends (either Saturday or Sunday)

 

Pay, perks & such

At Jetblack, we function like a startup and have the benefits of the largest retailer in the world, Walmart. Our benefit package includes a monthly gym stipend, a generous parental leave program, leading healthcare options, 401k matching, and more! We offer unlimited vacation and a great culture filled with quarterly outings, happy hours, work out classes, celebrations, and clubs. We host bi-weekly lunch ‘n learns and weekly all-hands meetings. Most importantly, we empower employees to dig in and focus on solving big consumer problems. Join us!

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