CUSTOMER CONSULTATION ASSOCIATE

Jetblack is the first portfolio company within Store Nº8, the incubation arm of Walmart, which is focused on transforming the future of retail. Jetblack is a members-only personal shopping and concierge service that combines the convenience of e-commerce with the customized attention of a personal assistant. Our ultimate goal is to create a new standard of consumer shopping with the fastest most delightful end-to-end consumer experience.

Our unique positioning as the first stand-alone company incubated by Walmart gives us access to resources needed to have impact at massive scale and reinvent consumer shopping behaviors. Our journey has just begun and we are building a hard-working passionate founding team to join us changing the retail landscape and driving technical innovation.

Jenny Fleiss, the CEO and co-founder of Jetblack, previously co-founded Rent the Runway, a business that has transformed the retail industry by making designer clothing rentals a convenient and accessible luxury experience for millions of women.

We're blushing. Some of our favorite press links:

https://www.entrepreneur.com/article/314307    

https://www.inc.com/zoe-henry/rent-the-runway-co-founder-launches-jetblack-takes-on-amazon.html

Who will love this job:

  • A delightful personality - You will leave our customers feeling warm and fuzzy
  • The consummate professional - You have a healthy obsession for being on-time and prepared
  • An excellent communicator - You have the ability to communicate clearly, concisely, and with a friendly tone
  • A cool cucumber - You feel confidant navigating NYC and juggling priorities without breaking a sweat
  • A team player - You contribute ideas to improve processes
  • A people person - You genuinely love to meet and connect with new individuals
  • A natural anthropologist - You think of luxury living as an art and are intrigued by the products that help support a person’s desired lifestyle

What you’ll do:

  • Welcome new customers into the magic of the Jetblack shopping service
  • Epitomize above-and-beyond professionalism as the face of our company during one-on-one, ‘in home cataloging’ appointments with our customers
  • Demonstrate our brand's value proposition of having best in class product knowledge, recommendations, and curation during in home appointments
  • Build customer's unique, personalized profiles with information obtained during high touch, in home visits with exceptional attention to detail
  • Personally respond to and build order for any product related requests that come out of in home visits in a timely manner
  • Work closely with the Member Services and Customer Consultation team to ensure that each in home cataloging is used as a chance to immediately ‘wow’ every customer
  • Capture, record, and communicate key customer information back to the Member Services, Logistics, and Merchandising teams following cataloging appointment
  • Ensure that Customer Service Agents (Concierges) are aware and prepared to action on any immediate servicing requests following the in home appointment

What you should have:

  • Healthy obsession with being on-time and prepared
  • Excellent interpersonal skills and strong emotional intelligence
  • Bachelor's Degree or equivalent is preferred
  • Experience working in customer service role, or customer facing role is preferred
  • Flexible schedule and ability to work rotating shifts (including some nights & weekends)
  • Passion for customer service and magnetic personality
  • Resourcefulness and the ability to operate independently with minimal oversight
  • Ability to work independently and as a team
  • Excellent written and verbal communication skills, fluent in English
  • Comfort in navigating the NYC neighborhoods and utilization of public transportation

Pay, perks & such

At Jetblack, we function like a startup and have the benefits of the largest retailer in the world, Walmart. Our benefit package includes a monthly gym stipend, a generous parental leave program, leading healthcare options, 401k matching, and more! We offer unlimited vacation and a great culture filled with quarterly outings, happy hours, work out classes, celebrations, and clubs. We host bi-weekly lunch ‘n learns and weekly all-hands meetings. Most importantly, we empower employees to dig in and focus on solving big consumer problems. Join us!

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