CUSTOMER STRATEGY, SENIOR MANAGER

Code Eight is making everyday shopping magical with a highly personalized shopping experience that brings the relationship back to retail and optimizes it for the digital world. Our journey has just begun and we are building a hard-working passionate founding team to join us as we have fun delighting customers, changing the retail landscape and driving technical innovation.

We're blushing. Some of our favorite press links:

https://www.bloomberg.com/news/features/2017-05-04/can-wal-mart-s-expensive-new-e-commerce-operation-compete-with-amazon

http://campfire-capital.com/retail-tech/jennifer-fleiss-walmarts-store-no-8

Who will love this job:

  • A problem solver - who can connect the dots and proactively resolve issues quickly and efficiently
  • An excellent communicator - who can explain concept effectively and influence others
  • A planner - who can forecast, prioritize and convey realistic timeframes with a sense of urgency
  • A doer - who thrives in a fast paced environment; we move quickly and need a teammate who will too
  • A team player - who enjoys working cross-functionally and creates a supportive environment for others
  • A change agent - who challenges the status quo and is comfortable with ambiguity and change

What you’ll do:

  • Tackle a variety of short- and long-term projects across the Customer organization: Merchandising, Member Services and Marketing
  • Partner with team members across the Customer organization to formulate, test and implement initiatives to improve the customer experience
  • Work closely with across the organization to move Customer projects forward and support broader business objectives
  • Own business objectives as necessary/relevant
  • Provide communication support as needed for BOD, internal, etc
  • Support the Chief Customer Officer as needed

What you should have:

  • Experience working in a B2C industry
  • A background in analytics and/or customer insights
  • A passion for understanding and engaging customers
  • A desire to learn and grow through hands-on experience
  • High proficiency in Microsoft tools: Excel, Powerpoint, Word; other software knowledge a plus
  • An undergraduate degree; MBA a plus
  • Minimum of 3-5 years working experience

Pay, perks & such

At Code Eight, we provide competitive salaries and a full slate of benefits including health coverage, a 401K plan and pre-tax commuter benefits. Of course, we also have start up perks like snacks, fun events, fitness reimbursement, and a great downtown NYC-based office. We host bi-weekly lunch ‘n learns and all hands meetings. We are a start-up without the typical risk profile of most startups - we empower employees to dig in and focus on solving big consumer problems. We are proud to raise the bar so you can too!

Come join us!





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