RECRUITER - CUSTOMER EXPERIENCE (CONTRACT)

About the role

Code Eight is making everyday shopping magical with a highly personalized shopping experience that brings the relationship back to retail and optimizes it for the digital world. Our journey has just begun and we are building a hard-working passionate founding team to join us as we have fun delighting customers, changing the retail landscape and driving technical innovation.

We're blushing. Some of our favorite press links:

https://www.bloomberg.com/news/features/2017-05-04/can-wal-mart-s-expensive-new-e-commerce-operation-compete-with-amazon

http://campfire-capital.com/retail-tech/jennifer-fleiss-walmarts-store-no-8

Who will love this job:

  • A go-getter / executor: you are always excited about the next challenge ahead
  • A quality enthusiast and organizer: you are obsessed with the details and have the most organized inbox on your team :)
  • A networker: you love to meet and interact with new people
  • A trusted ally: you employ sound judgement and discretion in sensitive situations
  • A team player: you are able to roll up your sleeves to get the job done

What you’ll do:

  • Own all customer service / concierge sourcing and work closely with in-house coordinator on scheduling
  • Develop interview plans, focused on metric based selection methods to meet aggressive hiring targets across multiple cities
  • Conduct all screening interviews, reference calls, and exit calls
  • Own the management & workflow of Applicant Tracking System (Greenhouse)
  • Manage onboarding new concierge
  • Report weekly application funnel and attrition data and identify opportunities for increased effectiveness and efficiency
  • This will be a 6 month contract position with the option to extend.

What you should have:

  • Bachelor’s Degree
  • 3+ years managing high applicant volume
  • Experience recruiting customer service agents or concierge, ideally at a retail start up
  • Proficiency using Greenhouse (applicant tracking)

Pay, perks & such

At Code Eight, we provide competitive salaries and a full slate of benefits including health coverage, a 401K plan and pre-tax commuter benefits. Of course, we also have start up perks like snacks, fun events, fitness reimbursement, and a great downtown NYC-based office. We host bi-weekly lunch ‘n learns and all hands meetings. We are a start-up without the typical risk profile of most startups - we empower employees to dig in and focus on solving big consumer problems. We are proud to raise the bar so you can too!

Come join us!

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