Help empower our global customers to connect to culture through their passions.

Why you’ll love this role

The Customer Service Continuous Improvement Analyst will play a key part in transforming raw data into actionable insights that drive improvements in our customer service processes, policies, and products. You will be responsible for identifying trends, patterns, and root causes of customer issues, and effectively communicating your findings to stakeholders through compelling reports and visualizations. Your ability to translate complex data into clear and concise recommendations will be key in enhancing the overall customer experience.

This role offers an exciting opportunity to make a real difference in the lives of our customers using cutting-edge technology and Gen AI. If you are passionate about data analysis, possess strong communication skills, and are driven by a desire to improve the customer experience, you are encouraged to apply.

 

What you’ll do 

  • Utilize data analysis tools, Gen AI, and other techniques to identify trends, patterns, and root causes of customer issues
  • Translate data analysis into actionable insights that can be used to improve customer service processes, policies, and products
  • Create clear and concise reports and presentations to communicate findings and recommendations to stakeholders
  • Develop compelling data visualizations to effectively convey insights and trends
  • Identify opportunities to enhance the customer experience and reduce customer effort
  • Develop your analytical skills and knowledge of data analysis tools

 

About you

  • Strong analytical and problem-solving skills
  • Proficiency in data analysis tools (e.g., Excel, Qualtrics, data visualization software)
  • Proficiency in the latest Gen AI capabilities
  • Excellent communication, presentation, and collaboration skills
  • Experience with Tableau or other data visualization software preferred
  • Passion for customer experience and a desire to make a difference

 

Nice to have skills

  • Ability to work independently and as part of a team

***Please only apply to one role***

Important Information

  • The program will run from May 27th, 2025 to August 8th, 2025
  • Subsidized housing is available upon request
  • Tuesdays & Thursdays are mandatory “In Office” days in our Detroit Office

Pursuant to the various pay transparency laws/acts, the base salary range is $25 per hour. Compensation is dependent on geography and may vary.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

About StockX

StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from brands including LEGO, KAWS, Bearbrick, and Pop Mart; and electronics from industry-leading manufacturers Sony, Microsoft, Meta, and Apple. Launched in 2016, StockX employs 1,000 people across offices and verification centers around the world. Learn more at www.stockx.com.
 
 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time.

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At StockX, Diversity, Equity and Inclusion is not a program or check-the-box initiative, it is what we stand on, it is our footprint. Our culture honors authenticity of every dimension of diversity. We recognize that it is the very things that make our team members unique that adds value to who we are. We have an intentional focus on incorporating equitable practices and fostering  inclusive communities where our teams can bring their best selves, develop into their potential, and reciprocate the respect and appreciation that enables our business to thrive. 

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