Help empower our global customers to connect to culture through their passions.
Why you'll love this role
This role impacts our overall success as a business as you will be responsible for vocalising customer pain points and push for product and customer improvements. You will to help identify growth opportunities, evaluate operational metrics, and be committed to providing top-tier customer service. The ideal candidate is customer-obsessed, result-driven, entrepreneurial and is comfortable operating across functional lines, up and down a distributed organisation. This is a great opportunity for someone with the ability to prioritize strategic opportunities whilst build long term relationships and who possesses a deep understanding of the sneaker/streetwear market and current culture.
What you’ll do
- Manage and maintain user relationships within the UK and other territories, provide dedicated sales support to their business
- Achieve sales growth targets by assisting users in growing their business, as well as growing the overall power user base
- Conduct analysis on our most frequent users, helping to identify trends and patterns
- Seen as a lead relating to supplier/partner experience and supply
- Understands how sellers can grow their business, and tailor a sales package around their needs
- Brainstorm, plan, and execute seller activation events
- Streamline the on-boarding process for new users; creating on-boarding documents and emphasizing product features based on customer needs
- Work closely with customer service, operations, and product teams to troubleshoot customer challenges, resolve problems, ensuring a high quality of customer satisfaction
- Gather feedback and work closely with product team to design, test, and launch new features
- Actively brainstorm and propose business solutions that will grow the business
About you
- Significant experience in a customer-facing role
- Strong verbal and written communication skills
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Frequent interaction with other teams, leadership and relevant stakeholders
- Be able to interact with multiple levels of buyers and sellers
- Proficient in Microsoft Office, Google Drive, Slack, and other common basic office software
Nice to have skills
- A deep knowledge of the sneaker and fashion markets, especially in the UK, and excellent command of the key marketing channels
- Experience problem-solving and tackling problems with a creative mindset, creating recommendations and action plans for solving those problems
- A good understanding of the StockX model and intricacies of selling in the UK
About Us
StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from artists including KAWS and Takashi Murakami; and electronics from industry-leading manufacturers Sony, Microsoft, Nvidia, and Apple. Launched in 2016, StockX employs more than 1,000 people across offices and verification centers around the world.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time.
