Help empower our global customers to connect to culture through their passions.

Why you’ll love this role

The ideal candidate is customer obsessed, result-driven, entrepreneurial and is comfortable operating across functional lines, up and down a distributed organization, to help identify growth opportunities, evaluate operational metrics, and is committed to providing top-tier customer service. In addition this person will also be responsible for vocalizing customer pain points, push for product and customer improvements, leading to the overall success of the business.

What you’ll do 

We are seeking someone who has a deep understanding of the sneaker / streetwear market, and current culture and have the ability to prioritize strategic opportunities, and build long term relationships.. 

  • Manage and maintain user relationships throughout their territory,  provide dedicated sales support to their business
  • Achieve sales growth targets by assisting users in growing their business, as well as growing the overall power user base
  • Conduct analysis on our most frequent users, helping to identify trends and patterns
  • Seen as a lead relating to supplier/partner experience and supply
  • Understands how sellers can grow their business, and tailor a sales package around their needs
  • Brainstorm, plan, and execute seller activation events 
  • Streamline the on-boarding process for new users; creating on-boarding documents and emphasizing product features based on customer needs
  • Work closely with customer service, operations, and product teams to troubleshoot customer challenges, resolve problems, ensuring a high quality of customer satisfaction
  • Gather feedback and work closely with product team to design, test, and launch new features
  • Actively brainstorm and propose business solutions that will grow the business

About you

  • Bachelor's Degree
  • 5+ years in a customer facing role
  • Strong verbal and written communication skills
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Frequent interaction with other teams, including leaders
  • Be able to interact with multiple levels of buyers and sellers
  • Sometimes making decisions with prior approval from leader
  • Frequently making decisions with general approval from my leader
  • Proficient in Microsoft Office, Google Drive, Slack, and other common basic office software

Nice to have skills

  • A deep knowledge of the sneaker and fashion markets and excellent command of the key marketing channels
  • Experience problem solving and tackling problems with a creative mindset, creating recommendations and action plans for solving those problems.
  • A good understanding of the StockX model and our categories

 

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $100,000 to $130,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

About Us

StockX is the premier current culture platform for buying and selling verified, new, sought-after products. Our powerful marketplace connects buyers and sellers for sneakers, apparel, accessories, electronics, collectibles and trading cards around the world. We provide millions of global customers with unprecedented access and market visibility powered by real-time data, allowing them to transact based on true market value. Launched in 2016 in Detroit, Michigan, StockX now employs around 1,500 people in offices and verification centers around the world.
 
 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time.

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Demographic Questionnaire

At StockX, Diversity, Equity and Inclusion is not a program or check-the-box initiative, it is what we stand on, it is our footprint. Our culture honors authenticity of every dimension of diversity. We recognize that it is the very things that make our team members unique that adds value to who we are. We have an intentional focus on incorporating equitable practices and fostering  inclusive communities where our teams can bring their best selves, develop into their potential, and reciprocate the respect and appreciation that enables our business to thrive. 

That focus begins  by building a robust, diverse talent pool across every team at StockX.  As part of that focus, we wish to survey our job applicants to better understand their full profiles.  Below is a set of optional demographic questions for you to review.  Your decision to provide demographic information is entirely yours, and completely independent of the recruitment decision-making process. If you do not want to provide us with this information, select the “I don’t wish to answer” option to any or all of the questions. If you do provide responses, those responses will be considered your consent to provide us with this information. 

Responses to the survey will be collected by our recruiting partner Greenhouse Software, Inc. Survey results will be provided to StockX’s talent acquisition team in an anonymized and aggregated report only after the job posting has expired. Your individual responses will not be provided to StockX and will not impact the outcome of your application in any way. Where applicable, the data collected will also help us comply with applicable regulatory requirements. We appreciate you taking the time to do this!

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