Help empower our global customers to connect to culture through their passions.

 

About the role

The Retail Manager is a key member of the retail team responsible for managing all aspects of the London retail store including; staff performance, customer experience, order fulfillment, quality assurance and inventory accuracy. You will be responsible for delivering commercial excellence and exceptional customer service. Through inspirational leadership, you’ll develop and manage your team to be ambassadors of
the brand.

You’ll work closely with the Authentication Center, retail leadership and stakeholders to adjust strategies as needed. Furthermore, you will ensure continued success leading by example through shop floor management, educating customers on services offered on-site, current company promotions and initiatives, and be able to guide customers through the buying/selling experience.

 

What you'll do

  • Provide forecasting daily metrics reporting
  • Manage team member responsibilities & rota to meet the daily business demands and productivity targets
  • Oversee all store operations including coordinating with logistics service providers, store opening and closing
  • Develop, implement, and maintain standard operating procedures
  • Coordinate all suppliers and deliveries
  • Maintain a high standard of cleanliness and presentation the store
  • Professionally communicate the purpose of StockX and any other retail initiatives to customers
  • Foster relationships with customers, build relationships with repeat customers
  • Deliver an authentic and engaging customer experience for all consumers
  • Explain the StockX buying/selling process and features
  • Facilitate accurate retail transactions using POS systems
  • Proficient knowledge of internal systems for account/order management
  • Lead by example and support the team by filling in any area that is needed

 

About you

  • Experience leading a team in a retail setting
  • Must be able to prioritize work and delegate out daily tasks
  • Strong leadership presence and effective communication skills
  • Proven ability to provide direct feedback to team members
  • Thorough knowledge of sneakers and streetwear
  • Strong written and verbal communication skills
  • Attention to detail
  • Willing to work a flexible work schedule
  • Thorough knowledge of sneakers and streetwear

 

Working Conditions
The work for the position is in a retail setting that requires a lot of standing and moving around throughout the day. Physical labour such as moving products around, receiving shipments, sending out orders could be part of the job.
This position will require working weekends and may have inconsistent days off.

 

About Us

StockX is the premier current culture platform for buying and selling authentic, new, sought-after products. Our powerful marketplace connects buyers and sellers for sneakers, apparel, accessories, electronics, collectibles and trading cards around the world. We provide millions of global customers with unprecedented access and market visibility powered by real-time data, allowing them to transact based on true market value. Launched in 2016 in Detroit, Michigan, StockX now employs more than 1,500 people in offices and authentication centers in 11 countries.
 
 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time.

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