Help shape the next generation of ecommerce for the next generation of consumer.

About the role

The Quality Assurance Team Captain will work cross-functionally supporting all functions of quality including QA, QC, Stale, WMS, Microsoft Dynamics and AQA responsibilities. S/he will be the quality SME and drive operational excellence within the supply chain in his or her AC. 

What you'll do

  • Be a leader and SME on the operations floor, understand the processes and conduct periodic observations to ensure quality process adherence and drive continuous improvement
  • Manage quality objectives, SLAs, KPIs, and other data and use it to drive continuous improvement, project prioritization, and accountability
  • Plan and forecast Quality team members regarding headcount, staffing and labour
  • Report out Trouble, Cancel, Contact Buyer and Pass rates to site Leaders
  • Perform audits on QA/AQA Cancel and Passes along with trouble notes/photos
  • Training Quality Team Members existing and new hires on Quality/WMS
  • Manage WMS reporting and movements for Quality
  • Manage Stale Reports data and adherence cross-functionally with Inventory Control Leads
  • Collaborate cross-functionally with customer service, transportation, claims,  product, and other teams as necessary to identify and resolve issues that impact the quality
  • Partner with site leadership to develop and engage quality team members to include quality leaders, quality assurance specialists, and quality control, specialists
  • Review Quality calls with site leaders in regards to QA Metrics
  • Continually expand your quality knowledge and learn from industry best practices

About you

  • Minimum of 2 years of work experience in operations or QA
  • High School diploma or equivalent 
  • Significant experience in reviewing and authenticating streetwear
  • Product knowledge of streetwear manufacturing and illegitimate shortcuts
  • Strong attention to detail and accuracy
  • Ability to lead, mentor, and motivate team members
  • Strong organisational skills and experience with strategising and delegating task

 

Location: Eindhoven 

About Us

Our global platform offers unprecedented access to current culture while our data-driven, bid-ask model provides buyers with the real-time visibility to know they’re getting a fair price. And, unlike other ecommerce sites, StockX hand-checks every purchase (20,000+ daily trades) at one of our regional authentication centers.

StockX’s special formula has rocketed the company to a multibillion dollar valuation, with 10M+ lifetime trades on the platformmore than half of those coming in the last year. And we’re just getting started.
 
 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time.

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