Help shape the next generation of ecommerce for the next generation of consumer.
About the role
The Workforce Analyst will play a crucial role in helping build out and analyze a vast amount of data for Customer Service. S/he will analyze data sets, provide reporting, and formulate insights that will be actionable for the business.
What you'll do
Evaluating business processes, anticipating requirements, uncovering areas of improvement, and developing and implementing solutions.
Gather data, clean, analyze, filter, aggregate to reports and provide insights.
Work with the Customer Service team to develop reporting specs on how they want to look at the numbers.
Effectively communicating your insights and plans to cross-functional team members and leadership.
Work with BI Developers to make dashboards.
Leading ongoing reviews of business processes and developing optimization strategies.
Minimum of 2 years of experience in data analysis, business metrics, or a related field.
Bachelor’s degree a plus.
Advanced subject matter knowledge in data and workforce analysis.
Analytical, organizational, problem solving and critical thinking skills.
Advanced proficiency in Excel including creating spreadsheets, complex formulas, pivot tables, macros, etc.
Completed end-to-end data analysis projects.
Basic statistical knowledge and usage to drive business decision.
Our global platform offers unprecedented access to current culture while our data-driven, bid-ask model provides buyers with the real-time visibility to know they’re getting a fair price. And, unlike other ecommerce sites, StockX hand-checks every purchase (20,000+ daily trades) at one of our regional authentication centers.
StockX’s special formula has rocketed the company to a multibillion dollar valuation, with 10M+ lifetime trades on the platform—more than half of those coming in the last year. And we’re just getting started.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time.