Help shape the next generation of ecommerce for the next generation of consumer.

About the role 

As a Training Consultant for the Customer Service department, you will be part of a team that is transforming the way we train and develop talent. Your main responsibilities will range from onboarding new-hires to up-training existing Team Members with new skills. This is a highly collaborative position in which the trainer will work with Managers, Team Leader, Team Captains, Quality Assurance, Knowledge and Project Management to to assist in developing, testing, and reviewing training programs and materials prior to delivery. In addition to delivering training and monitoring results, the Training Consultant will contribute to Knowledge updates for Asia markets.  

What you will do

  • Work closely with StockX training consultants to help create and update training materials for Asia
  • Collaborate on delivery method and effectiveness of content built through practice runs, training feedback sessions, etc.
  • Facilitate in-person and remote training, including train-the-trainer sessions for other trainers to learn new material
  • Facilitate customer service training topics including technical systems and social-skills training
  • Create e-learning videos, specifically for upskilling and continuous learning
  • Create training schedules, specifically for upskilling and continuous learning
  • Track and document learner training progress and completion through scorecard and other documentation; provide details and results to Functional Support Manager and Team Operations leaders
  • Assist other trainers with facilitation (especially new content) and tracking progress and completion of training to ensure that all training is correctly tracked and reported on
  • Work with KM to document training content for our knowledge resource database
  • Collaborate with Team Leaders and Captains to facilitate practice runs of new training content

 

About the role

  • Work closely with others to help create and update training materials
  • Collaborate on delivery method and effectiveness of content built through practice runs, training feedback sessions, etc.
  • Facilitate in-person and remote training, including train-the-trainer sessions for other trainers to learn new material
  • Facilitate customer service training topics including technical systems and social-skills training
  • Create training schedules, specifically for upskilling and continuous learning
  • Track and document learner training progress and completion through scorecard and other documentation; provide details and results to Functional Support Manager and Team Operations leaders
  • Assist other trainers with facilitation (especially new content) and tracking progress and completion of training to ensure that all training is correctly tracked and reported on
  • Work with KM team to create, update and document training content for our knowledge resource database
  • Collaborate with Team Leaders and Captains to facilitate practice runs of new training content
  • Travel to other sites for in-person training, as needed

About you

  • Real-time call center/CS experience
  • Relevant experience training and/or facilitating
  • Excellent verbal and written communication skills, including the ability to speak in public and effectively lead training sessions with participants at all levels
  • Strong critical thinking skills
  • Ability to collaborate effectively and incorporate feedback into work
  • Must be available and willing to work extended hours including weekends, Holidays, or crunch times as needed, to meet the needs of the business
  • HS Diploma or equivalent 
  • Bilingual Asian language x English is a plus

 

About Us

Our global platform offers unprecedented access to current culture while our data-driven, bid-ask model provides buyers with the real-time visibility to know they’re getting a fair price. And, unlike other ecommerce sites, StockX hand-checks every purchase (20,000+ daily trades) at one of our regional authentication centers.

StockX’s special formula has rocketed the company to a multibillion dollar valuation, with 10M+ lifetime trades on the platformmore than half of those coming in the last year. And we’re just getting started.
 
 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time.

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