Help shape the next generation of ecommerce for the next generation of consumer.

About the role

As a Bilingual Customer Service Specialist, you’ll be an integral member of an exciting, hyper growth company as we continue to expand our service globally. If you enjoy working in a start-up culture, where ambiguity inspires your creativity, StockX may be the place for you!

この求人について

バイリンガル・カスタマーサービス・スペシャリストとして、グローバルにサービスを拡大し続けるエキサイティングな超成長企業の重要なメンバーとして活躍していただきます。創造性を刺激するようなスタートアップ文化の中で働くのが好きな方には、StockXは最適な場所かもしれません。

What you will do

  • Handling all customer service needs and support for our customers
  • Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customers
  • Help manage the order fulfillment process 
  • Listen and respond to customer needs and concerns
  • Research answers or solutions as needed
  • Resolve customer queries and update system accounts accordingly
  • Record details of customer conversations and actions taken
  • Work to improve customer service by monitoring support communications
  • Flexible and willing to support other areas across the business as they come up

業務内容

  • 顧客サービスのニーズに対応し、顧客をサポートする
  • お客様からの問い合わせを最初から最後まで担当し、社内の関係者と連携してお客様に良い解決をもたらす
  • お客様のオーダーからプロセスの過程までお客様を最後までお手伝いする
  • お客様のニーズや懸念に耳を傾け、対応する
  • 必要に応じて答えや解決策を調べる
  • お客様からの問い合わせを解決し、それに応じてシステムやアカウントを更新する
  • お客様との会話の詳細と実行したアクションの記録
  • お客様とのサポートやコミュニケーションを追求することで、顧客サービスの向上に努める
  • 柔軟性があり、他の分野のサポートにも積極的であること

About you

  • Minimum 2 years of experience managing high volume queues ideally gained in a fast-paced work environment - 
  • A passion for providing an exceptional level of customer service 
  • Excellent written, verbal and interpersonal communication skills
  • Bilingual: English x Japanese is a must
  • Knowledge in minimum one of our verticals (Sneaker, Streetwear, Collectible, Handbag, Watch, Electronic) 
  • Must be available and willing to work extended hours including weekends, Holidays, or crunch times as needed, to meet the needs of the business
  • Ability to attend 2 weeks of training, ranging between Monday through Friday, 8:00am to 6:00pm
  • Hardwired DSL, Cable, or Fiber Optic internet (Satellite or wireless internet connections are prohibited) Meet a minimum of 10 Mbps download and 5 Mbps upload speed

応募資格

  • お問い合わせが大変多い環境の元で職業経験が2年以上あり、特にペースの速い職場環境での経験がある方 
  • 卓越したレベルのカスタマーサービスを提供することへの情熱 
  • 優れた文章力、言語力、対人コミュニケーション能力
  • 英語と日本語のバイリンガルであることが必須
  • スニーカー、ストリートウェア、コレクターズアイテム、ハンドバッグ、時計、電子機器など、いずれか1つ以上の分野の知識を有すること 
  • ビジネスの必要性に応じて、週末、祝日、または必要に応じて時間外勤務ができること
  • 月曜日から金曜日の8:00amから6:00pmの間で行われる2週間のトレーニングに参加できること
  • 有線のDSL、ケーブル、光ファイバーインターネット(衛星や無線によるインターネット接続は不可) 最低でもダウンロード10Mbps、アップロード5Mbpsの速度が必要です
About Us

Our global platform offers unprecedented access to current culture while our data-driven, bid-ask model provides buyers with the real-time visibility to know they’re getting a fair price. And, unlike other ecommerce sites, StockX hand-checks every purchase (20,000+ daily trades) at one of our regional authentication centers.

StockX’s special formula has rocketed the company to a multibillion dollar valuation, with 10M+ lifetime trades on the platformmore than half of those coming in the last year. And we’re just getting started.
 
 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time.

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