Help shape the next generation of ecommerce for the next generation of consumer.
About the role
The Operations Specialist Team Lead is responsible for overseeing the day to day operations for the unboxing, order fulfilment and boxing activities. A key responsibility will be to ensure staffing is aligned for the near term and future business to support the labor requirements delivering quality assurance and on-time shipments. The Team Lead will work interactively with the business teams as they develop short and long-term growth strategies.
As Operations Specialist Team Lead, you will be an integral member of an exciting, hyper growth company as we continue to expand our service globally. If you enjoy working in a start-up culture, where ambiguity inspires your creativity, StockX may be the place for you.
What you will do
Establish team member staffing to meet the daily business demands, quality and productivity targets.
Ensure accurate and on-time fulfilment and shipment of all customer orders
Analyses production metrics and recommend process and system improvements to increase quality and lower cost
Supervise and train the Operations team to optimise quality, productivity and costs
Develop, implement and maintain standard operating procedures
Create, maintain and foster a safe and team-based work environment
Provide reporting on daily, weekly and monthly key performance metrics
Work cross-functionally with all departments to identify, develop and execute on process improvements
Minimum of 4 years experience in a high volume pick and pack warehouse / kitting operation
Minimum of 2 years experience leading a team
High School Diploma or equivalent, Bachelor’s Degree in a related field preferred
Our global platform offers unprecedented access to current culture while our data-driven, bid-ask model provides buyers with the real-time visibility to know they’re getting a fair price. And, unlike other ecommerce sites, StockX hand-checks every purchase (20,000+ daily trades) at one of our regional authentication centers.
StockX’s special formula has rocketed the company to a multibillion dollar valuation, with 10M+ lifetime trades on the platform—more than half of those coming in the last year. And we’re just getting started.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time.