Help shape the next generation of ecommerce for the next generation of consumer.
About the role
Maintain Microsoft Dynamics CRM platform and applications; implement configuration changes; and provide support to all levels of users, including company executives, managers and front-line staff. Collaborate with Training dept on new feature releases to ensure knowledge transfer. Participate in evolving the existing system as business needs change. Reports to Global Director of Customer Service Platform Design.
What you will do
Maintain and configure Microsoft Dynamics CRM and related CRM systems on a day-to-day basis, including, but not limited to: maintaining critical data, including the removal/merging of duplicate records
Update users’ lists, security profiles, and access rights for users
Become the expert and administrator for all existing reports and dashboards, and work with users and management to develop and launch new reports and dashboards
Collaborate with CS leadership to catalog requests for enhancements for view changes, new fields, etc.
Lead efforts to integrate additional solutions to Microsoft Dynamics (ex. Survey Tools, AI, Chat)
Assist with integration of CRM with other business systems and applications used in the organization
Troubleshoot and resolve user issues in a daily support capacity; working directly with users is necessary
Test enhancements and bug fixes; coordinate user acceptance, regression, and integration testing; make changes and corrections as needed
Work directly with a Microsoft Dynamics development partner to coordinate the implementation of new CRM functionality
Develop documentation and assist with training materials and conduct sessions for end users, including remote offices. Act as a support resource for existing users post-training
Minimum of 2 years’ experience administering Microsoft Dynamics CRM in a contact center environment
High school diploma or equivalent
Bachelor's degree a plus
Proactive perspective, offering ideas on how to make improvements and solve problems
Proficient in or at least have working knowledge of Microsoft Office, specifically, Excel, Word, and PowerPoint
Our global platform offers unprecedented access to current culture while our data-driven, bid-ask model provides buyers with the real-time visibility to know they’re getting a fair price. And, unlike other ecommerce sites, StockX hand-checks every purchase (20,000+ daily trades) at one of our regional authentication centers.
StockX’s special formula has rocketed the company to a multibillion dollar valuation, with 10M+ lifetime trades on the platform—more than half of those coming in the last year. And we’re just getting started.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time.