Help shape the next generation of ecommerce for the next generation of consumer.

Summary

StockX is seeking a motivated, dedicated, and focused individual with payments experience to lead a growing team with a primary focus on payments, payouts and pricing to help facilitate a growing culture of efficiency and pricing advantage for all StockX team members and customers.  The Lead Product Manager for Payments will be responsible for leading a team of engineers and analysts as well as working with the Finance, Identity, Safety & Trust, Payment Operations, Customer Service, Legal and other teams to build StockX’s marketplace, worldwide payments & payouts solutions, processes and technology.

The Lead Product Manager for Payments will be responsible for the strategic plan, product roadmap, business operations, and partner relationship management of our payments, payouts and pricing domains. Strategically Payments & Payouts for a managed marketplace is a key competitive advantage and can create net new revenue streams for the company, as well as a large contributor to costs for our company and our customers. The role will therefore be tasked with creating a secure, compliant platform, which uses fees and pricing to create supply and demand leverage, and advanced payments strategies to drive optimal sell through and conversion rates at the lowest cost to the business. Deep experience in global marketplace payment and payout operations will be crucial to drive a safe, easy customer experience for both buyers and sellers on the StockX platform. Experience in Payment Orchestration, Payment Gateways, Global Payouts, Payment Fraud and Payments/Payout reconciliation.  This role will work closely with engineering, finance, international leaders, customer service, marketing, legal, and compliance to deploy products, which give StockX a competitive edge in payments, payouts, & pricing worldwide.

This role will be responsible for leading company wide initiatives to streamline our payments and payouts systems. This includes introducing one or more payment orchestration vendors with multiple payment gateways and new payment methods internationally. Additionally, StockX plans on significant improvements to our payout methods, systems and timings. This role will have to work tightly with both the buy and sell side of our marketplace as well as finance and taxes.  

Duties:

  • Effectively lead an engineering team or teams. 
  • Regular updates on the state of payments to audiences including executives and board members.
  • Effective monitoring and reporting of payment trends within the company and suggest improvements or adjustments to improve payment and payout efficiency. 
  • Assist Fraud Teams with proper review of disputes and investigations to be done within process and in a timely manner.
  • Ensure that payment processes are documented and followed throughout the company.
  • Provide continual training and coaching to team members in proper payment processes.
  • Maintain thorough and accurate reporting on the results of payments, payouts and pricing as well as any investigations and analysis to be used in presentations for StockX Senior leadership.
  • Partner with Customer Support to ensure proper handoff and consultation for support cases involving pricing and payout issues as well as fraud or potential fraud.
  • Review analysis and reporting on payments from our payment partners and cleanly escalate needed information for StockX Senior leadership.
  • Work with payment partners and internal teams on potential inefficiencies and weaknesses to close any possible gaps.
  • Maintain clean and detailed record keeping of instances of payment issues and losses sustained by StockX including documented learnings from each case.
  • Use provided data and analytics to develop and implement new measures to reduce payment and payout costs.
  • Collaborate cross departmentally to identify new areas of opportunity and take proactive measures whenever possible. 
  • Recommend, authorize and implement new tools, partners and processes to be used for payments and payouts.
  • Provide feedback and assistance to additional departments in instances of possible inefficiencies and access control issues.
  • Maintain vendor management with external partners and ensure effectiveness.

Travel Required:

  • Occasional travel
  • You may be expected to travel for this position to meet partners, visit business offices and stakeholders as well as authentication centers worldwide to ensure compliance.  

Minimum Requirements:

  • Experience in payment and payout processing at the international level.
  • Experience in Payment Orchestration and Payment Gateways including implementation and configuration.
  • Detailed knowledge of International Payment systems and implications for costs and approval rates.
  • Extensive experience with Payment Vendors such as: Ayden, BrainTree, PayPal, Hyperwallet, Payoneer, Process Out and Citcon.
  • Experience with international payments such as: AliPay, Kakao Pay, Apple/Samsung Pay, UnionPay and others. 
  • Experience with Payment Fraud systems and interactions with payment gateways.
  • Experience in currency conversion within pricing systems.
  • Minimum 5-10 years experience in a lead product role with management experience preferred.
  • Excellent written and verbal communication skills at the executive level.
  • Proven analytical, problem solving and project management skills
  • Ability to multi-task with attention to detail
  • Ability to cooperate across organizational/department boundaries to reach mutual goals
  • Ability to successfully pass a background investigation and drug test
  • Consent to recurring background investigations at discretion of senior management
  • Must be able to maintain composure in stressful situations and confidentiality of sensitive information
  • Proficiency in using data analysis and computer-based tools, such as Google and Microsoft Office Suite and similar products
  • Creativity, flexibility, and ability to work in a fast-paced environment with constantly changing tasks and priorities

Preferred Requirements:

  • Expertise in managed marketplace business models
  • Familiarity with Marketplace/StockX operations
  • Expert Payment experience in multiple regions, especially APAC.
  • Fraud and investigative experience
  • Experience with multiple payment providers and orchestrations layers

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time.

About Us

Our global platform offers unprecedented access to current culture while our data-driven, bid-ask model provides buyers with the real-time visibility to know they’re getting a fair price. And, unlike other ecommerce sites, StockX hand-checks every purchase (20,000+ daily trades) at one of our regional authentication centers.

StockX’s special formula has rocketed the company to a multibillion dollar valuation, with 10M+ lifetime trades on the platformmore than half of those coming in the last year. And we’re just getting started.
 
 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time.

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at StockX are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.