About the role

As a Bilingual Customer Service Specialist, you’ll be an integral member of an exciting, hyper growth company as we continue to expand our service globally. If you enjoy working in a start-up culture, where ambiguity inspires your creativity, StockX may be the place for you!

What you will do

  • Handling all customer service needs and support for our customers
  • Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customers
  • Help manage the order fulfillment process 
  • Listen and respond to customer needs and concerns
  • Research answers or solutions as needed
  • Resolve customer queries and update system accounts accordingly
  • Record details of customer conversations and actions taken
  • Work to improve customer service by monitoring support communications
  • Flexible and willing to support other areas across the business as they come up

About you

  • Minimum of 3 years of customer service/call center experience
  • Bilingual in English & Korean (written and verbal)
  • High school diploma or equivalent
  • Excellent written, verbal, and interpersonal communication skills (Strong communicator who can explain complex information in simple ways)
  • Proven ability to handle various contact types including Chat, Email, Inbound and Outbound voice calls with our customers
  • Possess situational awareness to identify and escalate matters that require urgent attention
  • Ability to attend 2 weeks of training, ranging between Monday - Friday, 8:00 am to 6:00 pm

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