Job Type: Permanent, full time

Reporting to: Director of Operations - Japan

Location: Office-based, Tokyo - Japan

Job purpose:

Support Project Leaders in Japan for field visit scheduling activities by liaising with freelance field workers as per project timelines, geographical spread and field worker availability. While the focus will be on the Japan market, there might be a need to support other STEM geographies as per the business requirements.

Roles and responsibilities:

Project Set up

Build Project Scheduling database

  • Allocate ‘Field Visits’ to ‘Field Workers’ ensuring target numbers are met for each project with an optimal geographical spread

Provide a Project Overview to the field worker team detailing the following

  • Company, product, when they can contact reps, FVs start finish dates, briefing date, an indication of when they will receive the briefing document and workbook. Attached to this email will be the standardized STEM booking emails and note to

Communication with field workers

  • Their own individual tracker for each project which will be monitored weekly
  • Invitation to project briefing and debriefing

Achieve project scope

  • Make sure the scope for field visits and interviews agreed with the client is achieved for each project

During the project

  • Ensure target numbers are maintained by reallocation of reps when necessary
  • Provide a weekly update to the project lead and analysis team detailing initial booking rates with booking completion and call rate figures
  • Liaise with the Project Leader if issues jeopardising scheduling completion
  • Ensure timely delivery of workbooks to the Analysis Team for client report creation

Other responsibilities

  • Update monthly fieldworker availability with a quarterly forecast for capacity mapping
  • Recruit new field workers as necessary
  • Collaborate with other PCs and cover projects in other countries

Proven experience:

  • Excellent Japanese fluency both written and spoken and must have a university degree or equivalent. Maths, English, Excel skills are necessary
  • Successful track-record in managing multiple projects simultaneously, working on large cross-functional, cross organisational transformation efforts
  • Minimum of two - three years project management/coordination experience
  • Demonstrate the ability to prioritise a diverse workload whilst multi-tasking on several projects running simultaneously
  • Manage, engage and motivate freelance field workers in their duties
  • Support, influence and communicate efficiently with decision makers providing best solutions and options
  • The ability to remain calm and quality conscious in a fast-changing environment when under pressure
  • A proactive, problem solving nature with the skill of looking at the bigger picture
  • Working independently, as well as part of a team, will need to be well organised, an excellent communicator and confident in the work place also when working from remote
  • Advanced user capability in MS excel.
  • Problem solving and focused approach to completing activities in the project co-ordination scope
  • Excellent analysis and attention to detail, optimising resources efficiently
  • Open and supportive collaboration with colleagues
  • Planning ahead and taking responsibilities proactively
  • Project co-ordination, Project management or customer service work experience is essential
  • English proficiency in spoken and written form required to communicate global project coordination team colleagues

Core Competencies:

  • Collaboration: Show the confidence in communicating and influencing at all levels with excellent interpersonal skills
  • Forward Thinking: Ability to anticipate with creativity implications and consequences of situations and taking appropriate action to be prepared for possible contingencies
  • Prioritisation: prioritise rapidly changing workloads in a short space of time.
  • Initiative: Identify what needs doing, and completing it prior to being asked as situation requires it
  • Results and Time Orientation: Ability to focus effort on the goals in order to meet them while ensuring deadlines are met
  • Thoroughness: Ensuring one’s own and others’ information are complete and accurate
  • Decisiveness: Ability to make decisions in a timely manner
  • Flexibility: Ability to adapt and react quickly and calmly to situations as they arise
  • Willingness towards change: easily and accurately implementing new processes as required

Competencies Dealing with People:

  • Establish Focus: Ability to communicate goals and deadlines efficiently and proactively
  • Attention to communication: Ability to ensure that information is passed on effectively and accurately
  • Persuasive Communication: Ability to deliver professional oral or written communication
  • Build collaborative relationships: The ability to develop, maintain and strengthen partnerships with fieldworkers and colleagues, fostering a strong element of teamwork
  • Interpersonal awareness: Ability to notice, interpret, and anticipate others’ concerns and feelings, and
  • communicate this awareness to their manager

About STEM:

STEM Healthcare is a dynamic, fast paced global pharmaceutical and life sciences strategic benchmarking firm headquartered in the UK and present across six continents. STEM have developed an audit process and built a benchmarking database with more than 500,000 face-to-face observations completed across 52 countries. The benchmark provided is unique in the pharmaceutical industry consisting of over 100 KPIs, while focusing on 2-3 key priorities during formulation of action planning to help clients further accelerate performance.

STEM accelerates performance, improves strategic alignment, and facilitates excellence in marketing, medical, market access and account plans strategy execution. Due to the unique, specialised and highly targeted offering, STEM is experiencing a rapid growth phase, and recruiting heavily across the world. New employees will be joining at a time where rapid career development and growth opportunities are expected, as the organisation works towards their mid and long-term goals.

Vision:  To always be viewed as an essential partner in enabling our clients to reach more patients with their medicines

Mission: To accelerate high performance

Core Values: Brave, Honest, Performance Driven, Practical, Customer Focused, Caring

Find us here: Website:

STEM Healthcare is an equal opportunity employer. STEM Healthcare will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re- assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law. STEM Healthcare only employs individuals with the right to work in the country/ies where the role is advertised.

Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

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