Job Type: Permanent, full time
Reporting to: Senior Project Director & Interim Team Lead – GCP
Location: Home based. Ideally EU based role, some international travel required
The Global Client Partnerships (GCP) Project Director (PD) is the point of contact for a group of established global accounts within the GCP Hub. The PD will lead a GCP Hub, with matrix leadership of an Account Manager and/or Analysts, and will direct project delivery, ongoing client relationships and business development activities focused on depth and expansion. The PD will partner with the VP Strategic Account team to optimise current and future business to deliver excellence in quality and efficiency internally and externally. As part of the global client partnerships team – the PD plays a critical role in the success of the team as a whole and will champion collaboration to deliver excellence for Global clients.
The PD will lead delivery and client relationship development for their Hub accounts, ensuring that client service on those accounts is high. The PD will be in regular contact with key client stakeholders, learning about their business and their challenges and how STEM can support them. Acting as the ‘voice of the client’ within STEM, the PD will ensure that the relationships with the clients are maintained and if possible, improved.
The PD has a responsibility for business development, including maintaining current business and helping to grow existing business within the assigned accounts. The Project Director will partner the VP Strategic Accounts to plan Business Development activities for new areas within Hub accounts, working with them to support smooth transition from BD to delivery. The PD will actively participate in planning and reporting for strategic accounts – identifying opportunities for growth and supporting account reviews and deep dives where required.
Projects within the accounts will be directed by the PD. This requires such project tasks as, interviewing client leaders, analysing and interpreting observational data, developing key insights, and ultimately presenting the final report with strategic recommendations, as well as maintaining ongoing contact with the client.
Ensure that projects are set up and resourced appropriately at the outset, and manages the progress of the projects throughout, ensuring that the client stakeholders and internal STEM stakeholders are communicated with about progress.
The PD will therefore resolve any issues with the projects and ensure that the accounts are managed in an effective way to manage the client’s expectations and deliver excellent service. The PD will work with local STEM colleagues to coordinate and ensure locally managed projects within the PD’s accounts are delivered on time and to a high quality. The PD will be responsible for ensuring that local teams are provided with sufficient information to enable them to run projects in accordance with the client’s expectations. The PD will work with local GM/VPs and PDs to ensure this. The PD will track established global account plan progress against defined quality and delivery measures.
The PD will work closely with the Analysis team to interpret the data and stress-tests an initial hypothesis, so that a bespoke presentation can be brought together by the support team, and strategic recommendations can be made to the client.
- Detailed knowledge of STEM, its clients, its operations and how to develop business for STEM, particularly in the UK market.
- Strong understanding of commercial operations roles and processes with pharmaceutical industry is preferred.
- Results-focused and excellent interpersonal skills to win business.
- Excellent communicator. Must be able to adapt communication style according to the situation and audience. Can ‘tell a story’ and close a deal.
- Strong leader – comfortable leading cross functional work and leading through influence rather than position.
- Active listener.
- Ability to network at high levels and be credible when interacting with senior individuals within client companies is essential.
- Ambitious, ability to work independently but a good team player with good leadership skills.
- Gravitas and interpersonal awareness to interact, challenge, advise and deliver solutions.
- A thorough understanding of the STEM methodology is required.
- Successful experience dealing with senior level stakeholders within clients is essential.
- Successful experience developing business on a consistent basis or demonstration of willingness and potential to develop this quickly is essential.
- Successful experience managing accounts/client relationships to deliver to client expectations.
STEM Healthcare is a dynamic, fast paced global pharmaceutical and life sciences strategic benchmarking firm headquartered in the UK and present across six continents. STEM have developed an audit process and built a benchmarking database with more than 500,000 face-to-face observations completed across 52 countries. The benchmark provided is unique in the pharmaceutical industry consisting of over 100 KPIs, while focusing on 2-3 key priorities during formulation of action planning to help clients further accelerate performance.
STEM accelerates performance, improves strategic alignment, and facilitates excellence in marketing, medical, market access and account plans strategy execution. Due to the unique, specialised and highly targeted offering, STEM is experiencing a rapid growth phase, and recruiting heavily across the world. New employees will be joining at a time where rapid career development and growth opportunities are expected, as the organisation works towards their mid and long-term goals.
Vision: To always be viewed as an essential partner in enabling our clients to reach more patients with their medicines
Mission: To accelerate high performance
Core Values: Brave, Honest, Performance Driven, Practical, Customer Focused, Caring
Find us here:
STEM Healthcare is an equal opportunity employer. STEM Healthcare will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law. STEM Healthcare only employs individuals with the right to work in the country/ies where the role is advertised.
Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.