Description

STEEZY’s mission is to make dance the next big sporting and fitness category, starting with online dance classes.

The Challenge:

*Please note that this role will be Full-Time, Saturday - Wednesday*

We’re looking for a Customer Experience Associate to work collaboratively with the team and engage with our member base through email and social support communication, and be the member’s advocate to the company by providing regular feedback on the biggest obstacles/opportunities for the company. This person will be responsible for participating, managing and overseeing projects that contribute to the overall growth of the Customer Experience Team, as well as STEEZY’s online community! 

Our Customer Experience Team’s mission is to provide a seamless support experience for all STEEZY Studio members in every step of their dance journey! We love what we do and ensure that our work contributes to STEEZY’s overall mission.

What You Can Expect:

  • Complete mastery and knowledge of STEEZY Studio's registration flow, subscription and account management, products/features, and refund process to balance business and member needs
  • Respond to members in an efficient, friendly, and professional manner over email and social channels, ensuring the highest possible level of customer satisfaction and advocacy
  • Contribute work to projects overseen by the Customer Experience Manager, such as reports and/or recommendations that include top contact drivers and bug status updates
  • Represent the voice of the customer to various Product, Engineering, Content, and Marketing teams

What You’re Good At: 

  • At least 1 to 2 years working in a professional office/tech environment
  • At least 1 to 2 years working in a customer support/experience role
  • Demonstrated experience working with Zendesk or similar tools (i.e. Salesforce)
  • Demonstrated communication skills, both written and verbal
  • Demonstrated understanding of consumer apps and technology
  • Demonstrated problem-solving skills, the ability to identify the root cause of various issues

The following would be excellent, but not required to have:

  • Dance experience
  • Demonstrated experience with subscription-model support
  • Familiarity with STEEZY Studio
  • Familiarity with hip-hop and dance culture

What It’ll Be Like: 

It’s our mission to make dance accessible to everyone, and we're building an amazing place to work for that mission.

We think of ourselves as craftsmen and women who obsess about improving our own skills and quality of work.

It’s important to us that you’re enjoying your work and achieving your personal goals. We'll invest in you as much as you invest in yourself.

We promise we'll always judge you on your results and nothing else.

As a startup, we move fast, stay nimble, focus intently, and put in the grind. 

We work hard, but it’s a fun journey, and our students make it all worth it.

STEEZY is proud to be an equal opportunity workplace that is dedicated to hiring diverse talent. 

 

- ✌STEEZY Squad




Based on the California Consumer Privacy Act of 2018 (CCPA), as an applicant of an open role at STEEZY, below are the pieces of personal information STEEZY will collect from you: 

  • Name
  • Contact Information (email address, phone number)
  • Employment History
  • Education History

We use the above personal information as part of the process to find qualified candidates to fill our open roles. STEEZY does not “sell” a candidate’s personal information as defined under the CCPA. STEEZY discloses candidate personal information to affiliates of STEEZY, partners/third parties who provide services to help us fill our roles, and government agencies as required by law. 



Apply for this Job

* Required
  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at STEEZY are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.